Please state your version of SuiteCRM and the place where you get that behavior (which module, screen, field, etc) so we can try testing the same thing you’re seeing
I’m on an older version ( 7.11.10). I haven’t wanted to upgrade because everything has been working well, so why change it. If you think that this is a bug that has been fixed, I can upgrade.
My dropdown list contains company names. One of the companies changed their name recently. I didn’t want to change the Item Name because I assumed that might mess up old records, so I just changed the display label.
When a user tries to type the new company name in the field, it can’t find it. If they type the old company name (which matches the Item Name), it populates with the new company name (display label).
I had a developer help me configure this a few years ago. Maybe this is a result of something he did. If what is happening doesn’t sound like what you would expect, then I can get back in touch with him and see if he can fix it.