Log calls button disappears after upgrading to 7.6.3

SuiteCRM Forum - English Language Installation & Upgrade Help
#1

Hi there

We performed a two-step upgrade from 7.3 to 7.6.3 which completed without issue, however the sales team have reported that they are unable to log calls. Where they would usually click on the log a call button (a sub-button of create task in the activities sub-panel), the fields don’t appear and the button disappears altogether.

Any suggestions as to how this situation can be rectified?

Many thanks

Simon

#2

I must add that we have a second server that was upgraded from a blank installation of v7.4 to 7.6.3 and this exhibits the exact same behaviour. Has no-one else noticed this bug?

Many thanks

Simon

#3

This doesn’t appear to be an issue in our test instances.

Did you run a Quick Repair & Rebuild in Admin -> Repair after the upgrade?

Did you set permissions as required in your envrionment?

Do any console errors appear in your browser if you open the console log?

Thanks,

Will.