ListView clear_filter making issue in suitecrm 8

hi,
i used filter in list view to get some specific records and i got it .
but after click ‘clear filter’ button some columns values like [relate field and dropdown] are blank
except that i previously searched records values

does anyone know what is the cause of this issue
and solution to fix this issue

If you have user preferences that are stuck (like list view filters or column settings) have a look in the user_preferences table. If you see fields there that appear encoded you can look inside by copy-pasting the contents here.

yes i have user_preferences ,but couldn’t find these fields there.
And i found , those are custom fields

when i refresh the browser ,all values are there no blank :thinking:

If you completely remove the user preferences for that user, does it work normally again?

Don’t delete the rows completely, in case it breaks something. Just change their user id temporarily, so you can do the test and then revert the changes if needed.

@pgr @clemente.raposo
i think user_preferences is nothing to do with it, because
when i use filter, ’ height field values missing’


but

.
when i refresh or resize the Page, those missing values are showing back there.

i have no idea to fix this

I don’t know, I am not familiar with how this is made in v8…