Line items not adding to totals


I’ve upgraded from the SugarCRM 6.5 CE edition, but now I notice there are some issues when creating invoices/creating quotes (I was already running the AOS Quotes/invoices module on the CE edition.)

I now notice two things when I try to create an invoice:

When trying to add a service/product line I now need to press Add group first. There is a second Line items field, but it’s just blank.

When I add a service/product line, the totals are not updated. I notice there is a javascript error:

TypeError: document.getElementById(…) is null

Whick points to this line (line 625, in function unformatNumber in Quote.js):
var grp_sep = String(document.getElementById(‘grp_seperator’).value);

So it seems as if it’s looking for a hidden element which contains the group seperator (next line is looking for the decimal seperator) and it’s not there.

Can you take a look at this and/or point me in the right direction?



For your first issue, navigate to Admin -> AOS Settings and you can disable groups there.

For your second issue, navigate to Admin -> System Settings -> Configure AJAX User Interface and drag the “Quotes” module from enabled to disabled, then save.



Hey Will,

Removing the groups worked, thanks!

About the other issue (totals): I should have mentioned I’d tried that already (noticed it in another topic on this forum).

It’s still giving me the same error, in the same Quote.js file.

Any other ideas? :slight_smile:

Kind regards,


sounds like it could be a caching issue on the js file, try clearing you browser cache and doing a quick repair and rebuild or sticking on developer mode and see if you still get the same issue

Hi Matt,

That wasn’t the problem either (Repair/rebuild didn’t help and I was already in developer mode), however I got it working now by commenting out these lines:
// var grp_sep = String(document.getElementById(‘grp_seperator’).value);
// var dec_sep = String(document.getElementById(‘dec_seperator’).value);

and adding this one:
var grp_sep = num_grp_sep (I noticed num_grp_sep and dec_sep are defined upon page load, so don’t know why it’s being fetched from the DOM everytime this function is called.)

I just hope changing this won’t brick anything else :slight_smile:

Thanks for checking!

quotes.js is deprecated, it should have been removed on upgrade,

the new js file ‘modules/AOS_Products_Quotes/line_items.js’ does use ‘num_grp_sep’ by default

Hi Matt,

So what do you propose…I delete/rename the Quote.js file?

Mind you, I did not receive any notifications during the upgrade, no errors were given.


Kind regards,