What database are you using for the SuiteCRM?
Try creating a simple PHP script to test if you can connect to the database using the same credentials outside of SuiteCRM:
<?php
$servername = "localhost"; // Or use the correct Hostinger database hostname
$username = "your_db_user";
$password = "your_db_password";
$dbname = "your_db_name";
// Create connection
$conn = new mysqli($servername, $username, $password, $dbname);
// Check connection
if ($conn->connect_error) {
die("Connection failed: " . $conn->connect_error);
}
echo "Connected successfully";
?>
If the issue persists after trying the above steps, I would recommend reaching out to Hostinger’s support team. They can help verify your database setup, ensure there are no server-specific issues, or provide you with the correct database access parameters if something is misconfigured.