Installation Stuck @step2

📦 Install & Upgrade Help
1

During Installation it stuck at step2, in Create default settings…

Looking at the log file it doesen’t go on after …Enable SugarFeeds.

Any suggestion? :frowning:

SugarCRM version is 7.6.3, installation on IIS 8.5 and SQL Server 2008R2 (Windows Server 2012 R2).
PHP version is 5.3.28.

2

Check https://suitecrm.com/wiki/index.php/Compatibility_Matrix 7.6.X supports PHP 5.5+, not 5.3 like you have. I’m not saying that’s the problem, but you have to upgrade your php.

In 7.6.3 was a fix related to MSSQL, try to install the 7.6.4 to see if the error persists.

Best regards

3

I had a similar problem.
By switching to Chrome, a better error message was displayed.
The config.php could not be created.
I created it manually with the text provided and it worked.

4

Hi there,

I found that the performSetup.php file, line 419 was calling require_once(‘modules/Versions/InstallDefaultVersions.php’). This file does not exist and therefore the process is failing. You can comment out this line and the install will complete to the next stage.

I apologise about this bug, I will see that we get it sorted in the codebase as soon as possible.

Best regards,

Paul

5

Dear Paul, I checked that file but couldn’t find the line you indicate…
Any clue?

Robbe, where should be the config.php file created? If it’s empty is ok? Or I have to complete with a real configuration?

Regards

6

Hi,

The config.sys must be in the main directory of sugarcrm.

I will include mine, but have deleted my user name, password, unique_key, and domainname. Look for the XXXX and fill in your own.
I do not know if it will work, but it looks mostly general config info.

Rob

7

Hi there,

The perform setup file is located at install/performSetup.php.

Best regards,

Paul