Installation problem - Database Creation Stage

Hi guys,

I’m very good SuiteCRM but has been using Sugarcrm for quite some time. I’m trying install SuiteCRM on my web server (hosted on AWS). This server was previously used as SugarCRM staging. I managed to go into the installation page but encountered errors during the database creation stage and the page just never proceed to the next page of installation…

some error I got from the server. Not sure if anyone can help me with the installation? thank you :slight_smile:

[Thu May 22 03:46:26 2014] [error] [client 220.255.4.23] PHP Warning: mysqli_connect(): (HY000/2003): Can’t connect to MySQL server on ‘54.255.199.45’ (110) in /var/www/suitecrm/include/database/MysqliManager.php on line 278, referer: http://54.255.199.45/install.php
[Thu May 22 03:46:26 2014] [error] [client 220.255.4.23] PHP Warning: mysqli_query() expects parameter 1 to be mysqli, boolean given in /var/www/suitecrm/include/database/MysqliManager.php on line 307, referer: http://54.255.199.45/install.php
[Thu May 22 03:46:26 2014] [error] [client 220.255.4.23] PHP Warning: mysqli_query() expects parameter 1 to be mysqli, boolean given in /var/www/suitecrm/include/database/MysqliManager.php on line 313, referer: http://54.255.199.45/install.php
[Thu May 22 03:46:26 2014] [error] [client 220.255.4.23] PHP Warning: mysqli_real_escape_string() expects parameter 1 to be mysqli, boolean given in /var/www/suitecrm/include/database/MysqliManager.php on line 254, referer: http://54.255.199.45/install.php
[Thu May 22 03:46:26 2014] [error] [client 220.255.4.23] PHP Warning: mysqli_query() expects parameter 1 to be mysqli, boolean given in /var/www/suitecrm/include/database/MysqliManager.php on line 132, referer: http://54.255.199.45/install.php
[Thu May 22 03:46:26 2014] [error] [client 220.255.4.23] PHP Warning: mysqli_query() expects parameter 1 to be mysqli, boolean given in /var/www/suitecrm/include/database/MysqliManager.php on line 132, referer: http://54.255.199.45/install.php

Hi there,

There looks to be an issue connecting to your server. Are your credentials correct? Which version of MySQL/PHP are you running?

Thanks,

Will.