Installation of SuiteCRM 7.3.1 successful, but database failure before login page is shown

📦 Install & Upgrade Help
1

Hi,

I’m trying to install SuiteCRM v7.3.1. Installation ends with “Installation successful” on top right of installation screen. When I try to start SuiteCRM I’m getting the message “Database failure. Please refer to sugarcrm.log for details.”

In sugarcrm.log there are a lot of entries saying that table “suitecrm.aow_workflow” doesn’t exist. Example:

[30742] [ -none- ] [ FATAL ] Query Failed: SELECT id FROM aow_workflow WHERE aow_workflow.flow_module = ‘ACLActions’ AND aow_workflow.status = ‘Active’ AND (aow_workflow.run_when = ‘Always’ OR aow_workflow.run_when = ‘On_Save’ OR aow_workflow_run_when = ‘Create’) AND aow_workflow.deleted = 0 : MySQL error 1146: Table ‘suitecrm.aow_workflow’ doesn’t exist

The name of the database is suitecrm and the table aow_workflow was created by the installation procedure. So looking on the database everything seems to be in place.

I would appreciate any help or idea to solve this problem.

Kind regards
jabo59

2

Can you not access the CRM at all?

If you can login, navigate to Admin -> Repair and run a Quick Repair & Rebuild. Once this runs, scroll to the bottom of the page and if there are any SQL queries click ‘Execute’.

Thanks,

Will.