Instalation Error

SuiteCRM Forum - English Language Installation & Upgrade Help
#1

Hi all,

Trying to install SuiteCRM in my shared host. At installation in the requirements it says:

Writable Cache Sub-Directories

The files or directories listed below are not writeable or are missing and cannot be created. Depending on your Operating System, correcting this may require you to change permissions on the files or parent directory (chmod 755), or to right click on the parent directory and uncheck the 'read only' option and apply it to all subfolders.

Please fix the following files or directories before proceeding:
/var/www/vhosts/.../suiteCRM/cache/
/var/www/vhosts/.../suiteCRM/cache/images
/var/www/vhosts/.../suiteCRM/cache/layout
/var/www/vhosts/.../suiteCRM/cache/pdf
/var/www/vhosts/.../suiteCRM/cache/xml
/var/www/vhosts/.../suiteCRM/cache/include/javascript

I don’t even have those folders in the zip file! Inside cache it anly has 2 folders: “include” and “themes”

Can someone help me?

Thanks in advance

#2

The installer process creates those directories. New directories will receive inherited permissions from their parent directories, so you need to concentrate your efforts on the parent directories.

If you are not allowed by your host to set permissions like recommended in the installation instructions, then you have to ask them to do it themselves.

Have you set up your cron jobs already? That can interfere with permissions sometimes, if not done correctly.