INSIDE VIEW PB

Hi all,
we are working on suiteCRM 7.7, and we have subscried an insideview licence.
We can’t run correctly inside view.

From insideview support the last inside view module is a 6.1 sugarcrm but when we try to load it on the module loader, we have this error message:
Inclure: cache/upgrades/temp/CQWlpI/scripts/pre_install.php

Can you please help us to solve this issue?
Many thanks by advance

William