I am trying to auto reply to new cases with the case number in it and nothing I have tried works.
From other forum posts I have tried those solutions (with square brackets and removing the a) but none of those solutions works either.
Have tried this
$acase_case_number
this
[CASE:$acase_case_number]
and this
[CASE:$case_case_number]
The Insert Variable: is supposedly where you can drop that into but that is not working
Any thoughts appreciated.
Hi Grow,
I’d expect that using “$acase_case_number” would work, as it does so on the OOTB “Case Creation” template.
What method are you using to send the auto-reply email, by chance?
(ie: via the Inbound Email’s “Auto-Reply Template” field, or the one set in the “AOP Settings” in the Admin panel?)
It may be worth having a look in the “AOP Settings” section, and selecting your email template there as the “Case Created Email Template” value.
Does it work as expected through this?
