Hello,
I have a problem with incoming mails in SuiteCRM.
I would like the new mail to create a new case in CRM But when I send an email nothing happen.
I configured everything in Inbound Mail section, Test connection was sucessful and it downloads my folders from mailbox.
Here is my config from Advanced:
Import Emails Automatically: Yes
Create Case from Email: Yes
Distribution Method: Use AOP Default
New Case Auto-Reply Template: Case Creation
Auto-Reply Template: Case Creation
Allow users to send emails using the βFromβ Name and Address as the reply to address:
Leave Messages On Server: Yes
Unfortunately, I have no new cases
regards
Mike