Hey, I’m having some problems configuring my email accounts to be imported to suiteCRM.
I’m using version 7.10. As I show in the attatched images, I’m using a gmail account, but the inbox folder is empty even though there’s emails there. On other hand, the sent emails folder is full… so it’s making a connection with the account but only for one folder?
Has this happned for anyone? And is there a solution?
Thanks in advance,
Best regards.
Hi!
Can you please tell us your OS and PHP version?
Do you see any ERROR or FATAL messages in your logs?
Thanks for your anwser,
We are using
Ubuntu: 16.04
PHP: PHP 7.0.25-0ubuntu0.16.04.1 (cli) ( NTS )
Mysql: mysql Ver 14.14 Distrib 5.7.21, for Linux (x86_64)
Logs:
FATAL - LOG
Fri Feb 23 11:39:22 2018 [31737][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][FATAL] Exception handling in /var/www/html/suitecrm/include/MVC/Controller/SugarController.php:402
Fri Feb 23 11:39:22 2018 [31737][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][FATAL] Exception in Controller: SugarFolder::retrieveFoldersForProcessing() Cannot Retrieve Folders - Please check the users inbound email settings.
Fri Feb 23 11:39:22 2018 [31737][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][FATAL] backtrace:
ERROR - LOG
Fri Feb 23 11:19:58 2018 [1453][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:19:58 2018 [1453][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:19:58 2018 [31736][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][ERROR] error: no ieID
Fri Feb 23 11:19:58 2018 [31736][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:19:58 2018 [31736][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:19:59 2018 [1453][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:19:59 2018 [1453][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:24:59 2018 [31062][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:24:59 2018 [31062][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:24:59 2018 [31062][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:24:59 2018 [31062][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:24:59 2018 [28821][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][ERROR] error: no ieID
Fri Feb 23 11:24:59 2018 [28821][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:24:59 2018 [28821][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:30:02 2018 [1453][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:30:02 2018 [1453][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:30:05 2018 [31732][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][ERROR] error: no ieID
Fri Feb 23 11:30:05 2018 [31732][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:30:05 2018 [31732][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:30:05 2018 [1453][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:30:05 2018 [1453][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:30:35 2018 [28796][1][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:30:35 2018 [28796][1][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:30:36 2018 [31737][1][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:30:36 2018 [31737][1][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:35:08 2018 [31732][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:35:08 2018 [31732][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:35:11 2018 [10567][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][ERROR] error: no ieID
Fri Feb 23 11:35:11 2018 [10567][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:35:11 2018 [10567][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:35:11 2018 [31732][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:35:11 2018 [31732][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:36:22 2018 [28821][1][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:36:22 2018 [28821][1][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:36:24 2018 [28821][1][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:36:24 2018 [28821][1][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:39:09 2018 [28796][1][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:39:09 2018 [28796][1][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:39:11 2018 [28796][1][DEBUG] SugarBean.load_relationships, Error Loading relationship (created_by_link)
Fri Feb 23 11:39:11 2018 [28796][1][DEBUG] SugarBean.load_relationships, Error Loading relationship (created_by_link)
Fri Feb 23 11:39:11 2018 [28796][1][DEBUG] SugarBean.load_relationships, Error Loading relationship (modified_user_link)
Fri Feb 23 11:39:12 2018 [28821][1][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:39:12 2018 [28821][1][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:39:13 2018 [28796][1][ERROR] error: no ieID
Fri Feb 23 11:39:13 2018 [28796][1][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:39:13 2018 [28796][1][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:39:14 2018 [28821][1][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:39:14 2018 [28821][1][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:39:17 2018 [31737][1][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:39:17 2018 [31737][1][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:39:19 2018 [31737][1][DEBUG] SugarBean.load_relationships, Error Loading relationship (created_by_link)
Fri Feb 23 11:39:19 2018 [31737][1][DEBUG] SugarBean.load_relationships, Error Loading relationship (created_by_link)
Fri Feb 23 11:39:19 2018 [31737][1][DEBUG] SugarBean.load_relationships, Error Loading relationship (modified_user_link)
Fri Feb 23 11:39:20 2018 [31736][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:39:20 2018 [31736][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:39:20 2018 [31737][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][ERROR] error: no ieID
Fri Feb 23 11:39:20 2018 [31737][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:39:20 2018 [31737][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:39:20 2018 [31736][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:39:20 2018 [31736][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:39:22 2018 [28773][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:39:22 2018 [28773][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:39:22 2018 [31736][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:39:22 2018 [31736][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:39:25 2018 [31736][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:39:25 2018 [31736][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:39:25 2018 [31737][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][ERROR] error: no ieID
Fri Feb 23 11:39:25 2018 [31737][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:39:25 2018 [31737][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:39:25 2018 [31736][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Fri Feb 23 11:39:25 2018 [31736][1aaad63a-a5a2-bfdb-9f8f-5a8c043658fe][DEBUG] SugarBean.load_relationships, Error Loading relationship (assigned_user_id)
Are you using Group emails?
Does this help? https://github.com/salesagility/SuiteCRM/pull/5277
awesome, that solved the problem yes!
thank you once again