HI ,
I have created workflow like shown below,
sorry in imge it is showing ‘-’ by mistake but I have tried with “+” at the last conditon.
Here I have given last condition when case enddate is equal to date created (5 min +)
my challange is here ,after 5 min mail should send when CASE has been created with Priority is Heigh and State is Open .
For example : I created case at 2021-01-27 4:07 PM (Created Date) and I have given end date 2021-01-27 4:12 PM (End Date) so here based on end date mail should go means mail should go at 2021-01-27 4:12 PM, for this I have given condition like you shown on image .
But I am not getting mail and may be this “run : alway” is not working ,when I do " run always" is there any changes I need to do (cronset or soming )?
or
To do this which condition we have to give ,
For example : I created case at 2021-01-27 4:07 PM (Created Date) and I have given end date 2021-01-27 4:12 PM (End Date) so here based on end date mail should go means mail should go at 2021-01-27 4:12 PM, for this I have given condition like you shown on image .
Kindly help on it ,I have been trying this from last 3 days ,give me any solution plz .
Thanks
Sandeep