"Import to sugar" Button doesn't exist for some users

đź’¬ General Discussion
1

Hi,
I noticed that some of the users in my SuiteCRM installation have the field “Import to sugar” in the right-click context menu in emails module when selecting mails and others don’t. I compared all settings for both user types and couldn’t make out any difference. Anyone knows what a user must have in order to be able to import mails?
Regards
luggie

(Using 7.8.30 on Sugar 6.5.25 (Build 344))

2

Hey,
I can’t think of any Right-click context menus within SuiteCRM’s Email module, would you be able to pass over some screenshots for clarification?

Are you using a Plugin/Extension of some kind?
(ie Opacus/Outlook?)

1 Like
3

impot1
impot11463Ă—773 150 KB
import2
import21330Ă—721 95.6 KB

This is what I meant. The option to import is missing. Also the entire right-click context menu is completely different for some users.
(In case you wonder, in both screenshots mails are selected)
I don’t have any extensions installed besides the German translation app that I disabled for testing

4

It looks like you have to tune up the Roles assigned to your users. Check documentation here:

Thanks,

BrozTechnologies

5

It still doesn’t work, it has something to do with roles though. I created a dummy role with ALL rights and assigned two users to it. One has the option to “import mails to sugar”, the other hasn’t. I removed both role assignments and the role itself eventually. Nothing changed. One has the option, the other hasn’t. I recreated, reassigned, recleared and redeleted all of this a couple of times. There seems to be no affect from this. How can flush the saved role settings to take affect? I tried to clear browser cache and do a quick rebuild. Anything else? Slowly going crazy on this…

6

This seems to be extraordinarily buggy … sometimes when I quick rebuild the “import to sugar” appears, next time it doesn’t -.-

7

even logging in and out and in again makes a difference to the context menu. help! :smiley: