ImapHandler Errors: How to setup Inbound Email for office365? v7.12.5

Bungle · 14 January 2023 10:49

no probs, and thanks. I’ve added it as an issue on github,

Outbound/Inbound Mail: Office365 SMTP Error: Could not authenticate. v7.13

opened 01:44AM - 14 Jan 23 UTC

#### Issue Can't set 'Outbound Email' or create 'Personal Outbound Email Ac…count because authentication fails. #### Expected Behavior After setting up 'External OAuth Provider' and 'External OAuth Connector' and successfully retrieving an Access and Refresh Token, you should able to configure 'Outbound Email Settings' and setup a 'Personal Outbound Email Account', and also create inbound email account. In the detail page for Personal Outbound Email Account , the 'send test email' should send test email when the correct settings are used. #### Actual Behavior In the detail page for Personal Outbound Email Account , the 'send test email' fails and returns an SMTP log that states **`Authentication unsuccessful, the user credentials were incorrect.`** **`SMTP Error: Could not authenticate.`** SuiteCRm logs : ``` [FATAL] Using imap handler class: Imap2Handler [FATAL] An Imap error detected: "IMAP open error: Can not authenticate to IMAP server: A0001 NO AUTHENTICATE failed." [FATAL] An Imap error detected: "IMAP open error | debug data" [FATAL] An Imap error detected: "ImapHandler:open: {outlook.office365.com:993\/service=imap\/ssl\/tls\/validate-cert\/secure}INBOX" [FATAL] An Imap error detected: "ImapHandler:open: Info" [FATAL] An Imap error detected: "ImapHandler:open: password is empty: no" [FATAL] An Imap error detected: "ImapHandler:open: 512" [FATAL] An Imap error detected: "IMAP open error | debug data end " [FATAL] ImapHandler trying to use a non valid resource stream. [FATAL] An Imap error detected: "IMAP open error:Can not authenticate to IMAP server: A0001 NO AUTHENTICATE failed." [FATAL] ImapHandler trying to use a non valid resource stream. [FATAL] ImapHandler trying to use a non valid resource stream. [FATAL] An Imap error detected: "IMAP open error: Can not authenticate to IMAP server: A0001 NO AUTHENTICATE failed." [FATAL] An Imap error detected: "IMAP open error | debug data" [FATAL] An Imap error detected: "ImapHandler:open: {outlook.office365.com:993\/service=imap\/ssl\/tls\/validate-cert\/secure}INBOX" [FATAL] An Imap error detected: "ImapHandler:open: Info" [FATAL] An Imap error detected: "ImapHandler:open: password is empty: no" [FATAL] An Imap error detected: "ImapHandler:open: 512" [FATAL] An Imap error detected: "IMAP open error | debug data end " [FATAL] ImapHandler trying to use a non valid resource stream. [FATAL] An Imap error detected: "IMAP open error:Can not authenticate to IMAP server: A0001 NO AUTHENTICATE failed." [FATAL] ImapHandler trying to use a non valid resource stream. [FATAL] ImapHandler trying to use a non valid resource stream. [FATAL] An Imap error detected: "IMAP open error: Can not authenticate to IMAP server: A0001 NO AUTHENTICATE failed." [FATAL] An Imap error detected: "IMAP open error | debug data" [FATAL] An Imap error detected: "ImapHandler:open: {outlook.office365.com:993\/service=imap\/ssl\/tls\/validate-cert\/secure}INBOX" [FATAL] An Imap error detected: "ImapHandler:open: Info" [FATAL] An Imap error detected: "ImapHandler:open: password is empty: no" [FATAL] An Imap error detected: "ImapHandler:open: 512" [FATAL] An Imap error detected: "IMAP open error | debug data end " [FATAL] ImapHandler trying to use a non valid resource stream. [FATAL] An Imap error detected: "IMAP open error:Can not authenticate to IMAP server: A0001 NO AUTHENTICATE failed." [FATAL] ImapHandler trying to use a non valid resource stream. [FATAL] ImapHandler trying to use a non valid resource stream. [FATAL] An Imap error detected: "Can not authenticate to IMAP server: A0001 NO AUTHENTICATE failed." ``` However, if you re-enter the password 'after' opening the page, the test succeeds and the email is sent correctly. [forum post here](https://community.suitecrm.com/t/imaphandler-errors-how-to-setup-inbound-email-for-office365-v7-12-5/87565/6) #### Possible Fix unknown #### Steps to Reproduce 1. Log into SuiteCRM as admin 2. Go to Admin > Outbound Email 3. Create or select/edit a Personal Outbound Email Account 4. Exchange Server: outlook.office365.com 5. Mail SMTP/SLL: TLS 6. Exchange Server Port: 587 7. User SMTP Authentication: X 8. Password: your O365 password 9. Send Test email Authentication fails and displays SMTP Log 10. Enter Password again 11. Send Test Email Test passes and email is sent #### Context Can't setup an office365 outbound or inbound email account #### Your Environment * SuiteCRM Version used: 7.13 * Browser name and version : Chrome Version 109.0.5414.74 (64-bit)): * Environment name and version : Mysql8 PHP 7.4 * Operating System and version: Ubuntu 20.04