how/where are variables assigned

đź’¬ General Discussion
1

Hi All, i made a new field that has the variable $accounts_req_parts_c which i use in this picknote
http://prntscr.com/7anwh9

how is this variable assigned and where can i edit it, i need to change it to an explode function so it doesnt just pull data from the accounts_cstm table.

Many thanks,
Chris

2

You shouldn’t be editing variables for fields manually, that’s bad practice.

If you are trying to achieve custom functionality, you should follow good code practice.

It sounds like you need 1 field to pull data from multiple modules. If so, you’d need to look at building a custom field type to implement in the CRM.

Thanks,

Will.

3

ok well how do i change text on the variable - do example the system understands missing_parts in Db is “missing parts” there must be a solution to this - the detailview of my tickets look correct- its just when i pull the info in the variable it looks wrong?
screenshot attached

Chris

4

any help?
It looks fine in detail view but i cant replicate this in the workflow email template?