How to View Entire Email Conversations (Replies and Sent Emails) in SuiteCRM

💬 General Discussion
1

I’m facing an issue with email conversations in SuiteCRM. When I reply to an email from SuiteCRM, Gmail correctly groups the messages into a single thread. However, in SuiteCRM, the reply appears as a separate sent email, and I need to filter and manually find it.

My goal is to see the entire email conversation (including replies and sent emails) on the email details page or under a related record. Currently, SuiteCRM does not group these emails together as Gmail does.

Is there a way to enable email threading or conversation view in SuiteCRM?
I’d appreciate any guidance or recommendations to improve email handling in SuiteCRM.

Thanks in advance!

2

Hi. Sorry, but no, SuiteCRM cannot group email messages into conversations.

Eventually all email code will be redone in v8, but it is likely going to take a long time to get there. Maybe when that happens, those features can be added…

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