When I close a case it sends an e-mail to the related contact.
Can this be stops globally?
In AOP Settings in Admin, if you don’t set an email template for the close case option, it shouldn’t send an email.
Thanks,
Will.
We are running version 7.8.2.
In Admin > AOP Settings, Case Closed Email Template optin is None.
However, when we close a case, contact will receive this email.
Is there anything else I need to do to prevent this email from sending out after closing a case?
If it is a bug, where can I modify the code?
I would love an answer on this. This NEVER happened but since the upgrade to 7.8.3 it does and it’s remarkably annoying.
It’s a bigger problem by the way - whenever I select NONE as template, it’s still sending an e-mail, yet an empty one.
For now I removed
$this->sendClosureEmail($case);
from line 352.
This issue is still not fixed in 7.9.6.
[color=#ffffbb]
[/color]
Hi Nave,
Which file did you modify?