how to prevent suite crm users to send out mail

💬 General Discussion
1

Hi suite crm team,

Short question (actually tried everything) how can you prevent users to send out emails
I have some users and don’t want them to send out email. I tried everything (I think)
created a role with no email permissions put the mailclient of the user on external.
However when you create a meeting a call and you push the send & invites button a mail goes out :frowning:
Do you have an advices.

So the question is how can I prevent that a few users can send out (any) mail

Regards,
Vinnie

2

Hi Vinnie,

You would have to do customisations that would disallow anyone from ever clicking an email that pops up an external email client. This is not a standard restriction that can be applied by utilising user roles.

Thanks,

Will.

3

Hi Will,

Thanks for the quick reply and sorry for my later response.
The popup email thats is not a big problem. But also good that is is possible to with customizations to disallow that.
The real issue is the automatic mail that are send out when you click on save and send invites when for example creating a meeting. This is also possible within creating and working with calls. You can click there on the save and send invited button. The system then uses the system emailsettings. Also when you have blocked a user to send out mail in roles and also leaving the smpt settings open and also deselect the option that users may use the systems setttings for sending out mail in the systemsetting

So it is not only the email popup.

Hope to hear from you

Thanks again and regards

Vincent