Thank you all for your support ,
I have done incoming mail configiration ,now I am getting incoming mail and when I get incoming mail cases are creating ,but here I need to do some filter to create CASES
should not create ```CASE``` in below senario.
- If that incoming mail is
[FW:]
or[RE]
case should not create
should create "CASE" in below senario.
- if that incoming mail is
External
and inTO
address if our incoming mail Id is there in that senario o onlyCASE
should create
This above points are to avoid dupliacte of CASES
how can do this challenge ,
Thanks
Sandeep