How much to install?

📦 Install & Upgrade Help
1

How much to install? Or fix an install if i give you ftp?

2

Please provide more details such as: Operating System, Type of hosting, etc…

Have you already installed it: if so what problems have you encountered?

Possibly you don’t need to pay anyone, but with some more information may lead you to the solution of your problems.

If you are on a shared hosting Linux environment, the first issue encountered is due to badly set permissions, which can be solved with only a few things.

There may be also other things that can be solved via the Forum.

3

is currently unable to handle this request.
HTTP ERROR 500

the database looks fine

4

Please provide:
. SuiteCRM version
. Operating System (eg. Linux, Windows, …) and version
. What you have done

Additionally please check the log files (look in the SuiteCRM root folder and the system logs) for potential errors and please post them.

In the meantime I recommend that you reset your permissions correctly. (If you are on a Linux System you can use a small routine that I have created. You can find it on github: https://github.com/amariussi/chperms)

5

Could also be lack of resources towards the instance, make sure your php.ini is set correctly you can find the values on the suite wiki.

1 Like
6

SuiteCRM version 7.7.8
Operating System Linux version CENTOS 7.2
MySQL Version: 5.6.34
PHP Version: 5.6.28
I have done did the install, made the changes for the install.
did the chperms.php

is currently unable to handle this request.
HTTP ERROR 500

7

[21-Nov-2016 01:43:14 UTC] PHP Strict Standards: Declaration of SugarEmailAddress::save() should be compatible with SugarBean::save($check_notify = false) in /home/managerout/public_html/SuiteCRM/include/SugarEmailAddress/SugarEmailAddress.php on line 1162
[21-Nov-2016 01:43:14 UTC] PHP Fatal error: Uncaught exception ‘Exception’ with message ‘Could not connect to the database. Please refer to suitecrm.log for details.’ in /home/managerout/public_html/SuiteCRM/include/utils.php:1623
Stack trace:
#0 /home/managerout/public_html/SuiteCRM/include/database/MysqliManager.php(289): sugar_die(‘Could not conne…’)
#1 /home/managerout/public_html/SuiteCRM/include/database/DBManagerFactory.php(147): MysqliManager->connect(Array, true)
#2 /home/managerout/public_html/SuiteCRM/include/entryPoint.php(179): DBManagerFactory::getInstance()
#3 /home/managerout/public_html/SuiteCRM/index.php(47): require_once(’/home/managerou…’)
#4 {main}
thrown in /home/managerout/public_html/SuiteCRM/include/utils.php on line 1623

Also no database this install

8

retried the install
Database error: Could not connect to the database. Please refer to suitecrm.log for details.

9

20 years of installing php scrips and i need help WOW

10

Database looks good but new message

the website can’t display this page
The site may be under maintenance or could have a programming error.
Try this

11

When you retried the install, did you set permissions before installing? It is important that you do so.

In addition to chperms did you set owner correctly? (I recommend that you perform all permission settings before and after each step of the installation)

With respect to the missing database connection: please check your config.php file in the root folder of SuiteCRM to see whether it is correctly set. You may also try a little php script that connects to the database, fetch some data and output it to the screen to make sure it works.

Additionnally you may have a look at the .htaccess file found in the root folder of SuiteCRM.

Have you increased resources in your php.ini file? (memory, execution time, number of variables, etc. to high values)

12

allow_url_fopen = Off
allow_url_include = Off
asp_tags = Off
display_errors = On
enable_dl = Off
file_uploads = On
max_execution_time = 30
max_input_time = 60
max_input_vars = 1000
memory_limit = 40M
session.save_path = “”
upload_max_filesize = 7M

13

config is correct
set the permissions before i installed
ran the chperms.php befor and after

Options +FollowSymLinks RewriteEngine On RewriteBase /SuiteCRM RewriteRule ^cache/jsLanguage/(.._..).js$ index.php?entryPoint=jslang&module=app_strings&lang=$1 [L,QSA] RewriteRule ^cache/jsLanguage/(\w*)/(.._..).js$ index.php?entryPoint=jslang&module=$1&lang=$2 [L,QSA] Header set ETag "" Header set Cache-Control "max-age=2592000" Header set Expires "01 Jan 2112 00:00:00 GMT" ExpiresByType text/css "access plus 1 month" ExpiresByType text/javascript "access plus 1 month" ExpiresByType application/x-javascript "access plus 1 month" ExpiresByType image/gif "access plus 1 month" ExpiresByType image/jpg "access plus 1 month" ExpiresByType image/png "access plus 1 month" # BEGIN SUGARCRM RESTRICTIONS RedirectMatch 403 .*\.log$ RedirectMatch 403 /+not_imported_.*\.txt RedirectMatch 403 /+(soap|cache|xtemplate|data|examples|include|log4php|metadata|modules)/+.*\.(php|tpl) RedirectMatch 403 /+emailmandelivery\.php RedirectMatch 403 /+upload RedirectMatch 403 /+custom/+blowfish RedirectMatch 403 /+cache/+diagnostic RedirectMatch 403 /+files\.md5$ # END SUGARCRM RESTRICTIONS Options +FollowSymLinks RewriteEngine On RewriteBase /SuiteCRM RewriteRule ^cache/jsLanguage/(.._..).js$ index.php?entryPoint=jslang&module=app_strings&lang=$1 [L,QSA] RewriteRule ^cache/jsLanguage/(\w*)/(.._..).js$ index.php?entryPoint=jslang&module=$1&lang=$2 [L,QSA] Header set ETag "" Header set Cache-Control "max-age=2592000" Header set Expires "01 Jan 2112 00:00:00 GMT" ExpiresByType text/css "access plus 1 month" ExpiresByType text/javascript "access plus 1 month" ExpiresByType application/x-javascript "access plus 1 month" ExpiresByType image/gif "access plus 1 month" ExpiresByType image/jpg "access plus 1 month" ExpiresByType image/png "access plus 1 month"
14

errors

thrown in /home/managerout/public_html/SuiteCRM/include/utils.php on line 1623
[22-Nov-2016 04:03:20 UTC] PHP Strict Standards: Declaration of SugarEmailAddress::save() should be compatible with SugarBean::save($check_notify = false) in /home/managerout/public_html/SuiteCRM/include/SugarEmailAddress/SugarEmailAddress.php on line 1162
[22-Nov-2016 04:03:20 UTC] PHP Fatal error: Uncaught exception ‘Exception’ with message ‘Database failure. Please refer to suitecrm.log for details.’ in /home/managerout/public_html/SuiteCRM/include/utils.php:1623
Stack trace:
#0 /home/managerout/public_html/SuiteCRM/include/database/DBManager.php(345): sugar_die(‘Database failur…’)
#1 /home/managerout/public_html/SuiteCRM/include/database/DBManager.php(321): DBManager->registerError(‘Unable to retri…’, ‘MySQL error 114…’, true)
#2 /home/managerout/public_html/SuiteCRM/include/database/MysqliManager.php(159): DBManager->checkError(‘Unable to retri…’, true)
#3 /home/managerout/public_html/SuiteCRM/modules/Administration/Administration.php(117): MysqliManager->query(‘SELECT category…’, true, ‘Unable to retri…’)
#4 /home/managerout/public_html/SuiteCRM/include/entryPoint.php(192): Administration->retrieveSettings()
#5 /home/managerout/public_html/SuiteCRM/index.php(47): require_once(’/home/managerou…’)
#6 {main}
thrown in /home/managerout/public_html/SuiteCRM/include/utils.php on line 1623

15

You should definitely modify some parameters in your php.ini:

max_execution_time = 30 <-- try putting 3000
max_input_time = 60 <-- 3000
max_input_vars = 1000 <— 10000
memory_limit = 40M <— 500M
upload_max_filesize = 7M <-- 256M

With the values you have you are almost 100% sure that it will crash

16

allow_url_fopen = Off
allow_url_include = Off
asp_tags = Off
display_errors = On
enable_dl = Off
file_uploads = On
max_execution_time = 3000
max_input_time = 3000
max_input_vars = 10000
memory_limit = 500M
session.save_path = “”
upload_max_filesize = 256M

No change

17

error log
Sun Nov 27 14:56:01 2016 [4132][-none-][FATAL] Unable to retrieve system settings Query Failed: SELECT category, name, value FROM config: MySQL error 1146:

18

If you want I can give it a try (for free) but I need to have ftp credentials, mysql info and url of site.
you can send them at: amariussi at hotmail dot com

19

[27-Nov-2016 14:58:32 UTC] PHP Strict Standards: Declaration of SugarEmailAddress::save() should be compatible with SugarBean::save($check_notify = false) in /home/managerout/public_html/SuiteCRM/include/SugarEmailAddress/SugarEmailAddress.php on line 1162
[27-Nov-2016 14:58:32 UTC] PHP Fatal error: Uncaught exception ‘Exception’ with message ‘Database failure. Please refer to suitecrm.log for details.’ in /home/managerout/public_html/SuiteCRM/include/utils.php:1623
Stack trace:
#0 /home/managerout/public_html/SuiteCRM/include/database/DBManager.php(345): sugar_die(‘Database failur…’)
#1 /home/managerout/public_html/SuiteCRM/include/database/DBManager.php(321): DBManager->registerError(‘Unable to retri…’, ‘MySQL error 114…’, true)
#2 /home/managerout/public_html/SuiteCRM/include/database/MysqliManager.php(159): DBManager->checkError(‘Unable to retri…’, true)
#3 /home/managerout/public_html/SuiteCRM/modules/Administration/Administration.php(117): MysqliManager->query(‘SELECT category…’, true, ‘Unable to retri…’)
#4 /home/managerout/public_html/SuiteCRM/include/entryPoint.php(192): Administration->retrieveSettings()
#5 /home/managerout/public_html/SuiteCRM/index.php(47): require_once(’/home/managerou…’)
#6 {main}
thrown in /home/managerout/public_html/SuiteCRM/include/utils.php on line 1623

20

It seems that you cannot connect to the DB