Hi,
Sorry for a very basic question, but the difference between a bug and a case is not clear to me. For example, google resulted in the following two statements found in sugarcrm help files:-
“Cases module is used to track and manage product or service related problems reported to your organisation by customers”
“Bugs module is used to track and manage product related problems, commonly referred to as bugs or defects, either found internally or reported by customers.”
Surely the above conditions could be dealt with in one module?