This is my first day on any type of CRM and happy to have found suiteCRM for my new business.
Today I send an email to a lead and what I want to do is track the reply, so that if I do not get a reply within a few days a notification is sent to me to contact them again.
My current long-winded solution is to go to emails and import the sent email, then I created a case, then I created a task related to that case (because I can’t relate tasks to imported emails by the looks of it).
I’s there a smoother way of doing this? I have googled but the solutions are related to non-suitecrm scripts.