How Do I Relate a phone number to a contact " if is any " on Call History List View? Please see attached.
this is the picture… I could not attach from Chrome before.
Where are those Calls coming from? Because if you created them from within a Contact, they will be related to it.
Enter the Contact’s detail view, scroll down to the Activities subpanel, click “Log Call”.
From the opposite side, you can also do it: enter the call’s detail view, click “Related to”, select “Contact”, then pick the contact.
these calls are comming from the pbx ( SANGOMA - FREE PBX ) Suite CRM is connected directly with SuiteCRM
You should try it using curl, send the data from pbx to the crm server using curl and the data in JSON format, then that JSON data you should to receive into a variable… then loop the array and you should do match with the json’s numbers and the contact’s number from CRM , if all matches save it in the correspond contact data
maybe…
hope this helps
can you elaborate a little more?.. I dont know what curl means and how to send to JSON…
Mmm… well, you think as, CURL is like make a POST petition to a server or URL… but without refresh the page, you can send parameters or anything… depending of the requirement…
and JSON is just the format… like XML or some like that JSON is another format …
see the documentation… but basically is that…
http://php.net/manual/en/curl.examples-basic.php
https://stackoverflow.com/questions/6054033/pretty-printing-json-with-php
hope this help you men…
it seems a little complicated for me… is no other way that you think? its a production environment i cant afford downtime.
Unless you have installed PBX and APACHE with SuiteCRM into the same server … for now, I can not think of another way …
and you do not need to stop the server you can do it using scheduled cronjob … i tell you that 'cause, I did it in some time … and works for me…
ok thanks I will see what i can do… thanks a lot !
@gkarabel, are you currently using some integration to get those calls into your system? Did you install an add-on, for example? Or did someone code this integration for you?
Because there is some piece of code writing those calls into SuiteCRM’s database, so that’s where you have to change things to make sure the correct records are connected.
So if you can’t do the code that Eddard was suggesting to you, you might be better off talking to whoever did the code you already have in place.
yes i have installed a plugin named sangoma
Well, then you can talk to the developers of that plugin, and ask them if they can do it, or what is the best way for you to customize their code and do it yourself.