I ran the upgrade wizard and all went well until the last step! Now the CRM will not produce a page I get a 500 error. I restarted HTTPD, My Sqy appears to be running. The error log shows :
Then:
That is the end of the file.
What can I do to get this working?
The httpd log shows:
When I look at that line it appears to be OK
$runningUser = posix_getpwuid(posix_geteuid())[‘name’];
Ok Worked throught updating php from 5.3 to 5.6 got s php.ini session error, got that fixed. Now I get the install script when I access the CRM index. I don’t want to lose my info, how can I abort this.
pgr
28 April 2017 15:41
#4
7.8.3 doesn’t seem to go well with PHP 5.3. The issue has been located and can be fixed by applying this change:
https://github.com/salesagility/SuiteCRM/pull/3387/files
(that’s the line you mentioned in your post!)
This fix will be in the next version, whatever it’s called (7.8.3.1? 7.8.4?).
Now, it seems meanwhile other problems have arisen in your install. Please check your permissions. If you post here the results of
ls -al /var/www/html
that might help a bit, I can see if I spot something suspicious.
You do have backups from before the upgrade attempt, right?
here you go:
I do not have a backup but the system was only in use for a few days. We still have almost all the info we had imported from other sources tho.
pgr
28 April 2017 17:29
#6
Sorry, I assumed your SuiteCRM install was at /var/www/html but it seems I should have asked instead for
ls -al /var/www/html/CRM
Do you know what user your web server runs under? Is it “asterisk”?
Have you configured your cron “Scheduler jobs”?
No worries. The webserver is running under asterisk. The system originally was setup as a Freepbx system. I removed Asterisk and the Freepbx files. I did not setup the cronjob scheduler. Here’s the result of the updated command:
-bash: drwxrwxr-x: command not found
pgr
28 April 2017 18:44
#8
It’s strange, you don’t have execute permissions on some PHP scripts (namely index.php).
Can you try resetting your permissions by running these two commands from within /var/www/html/CRM/:
sudo chown -R asterisk:asterisk .
sudo chmod -R 755 .
sudo chmod -R 775 cache custom modules themes data upload config_override.php
Notice some of those commands end with a space followed by a dot.
Then please tell me the output of this command:
umaskFinally, try accessing your system again to see if it’s recovered…
umask results in 0022
When I try to go to the site I still get the install page
pgr
28 April 2017 19:23
#10
The umask is pretty normal, I wonder how your permissions were degraded…
I’m a bit lost for ideas on how to help you further…
It sounds more like an Apache configuration problem than a SuiteCRM problem. Maybe you need to tweak some .htaccess but I’m no good helping with that.
Maybe some weird caching is going on. Maybe try
touch index.phpto update the timestamp of the file and see if you can access
www.yoursite.com/index.php
and hit CTRL-F5 on your browser to force refresh.
If that doesn’t work, unless somebody else has suggestions, I’d look for Apache logs and configuration problems.
elentz
28 April 2017 19:25
#11
Still doing the same I will check the httpd logs. Thank you for all your help!
