Please have a look at this:
Specifically, knowing your SuiteCRM version is essential; and if you can please try this on the live demo, it really helps to determine if the problem is only in your installation, or if it is generic.
Please have a look at this:
Specifically, knowing your SuiteCRM version is essential; and if you can please try this on the live demo, it really helps to determine if the problem is only in your installation, or if it is generic.