I have just created the first user for my company in suite crm and is on a testing mode. have hosted the suitecrm on a shared server of Big Rock.
When i am assigning any task or any record to a customer i am getting the following errrors and logs.
- Database failure. Please refer to suitecrm.log for details.
When i go to the log files in system settings of suite crm i get the following lines.
- Sat Dec 26 06:33:59 2015 [-none-][FATAL] Retrieving record by id users:1 found Query Failed: SELECT users.,users_cstm. FROM users LEFT JOIN users_cstm ON users.id = users_cstm.id_c WHERE users.id = ‘1’ AND users.deleted=0 LIMIT 0,1: MySQL error 2006: MySQL server has gone away
I heard about setting up my max allowed packet or something in my sql… but i donot know how to go about it.
Let me know if someone can help.