Getting 403 Forbidden error when trying to save a Quote

SuiteCRM Forum - English Language SuiteCRM General Discussion
#1

Hello,

I have just installed the CRM (version 7.11.8) via Softaculous. Everything was working fine until I have tried to create a quote and save it.

When I click on the save button, it throws me the error below.

Forbidden
You don’t have permission to access this resource.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

So far I am getting this error only with quotes.

I have tried to search if someone had the same issues here, but can’t seem to find any information.

Do you have any idea what might be causing it?

I am running it on PHP 7.2

Thank you.

#2

I am guessing you have not set your file ownerships/permissions correctly and SuiteCRM can’t write to disk.

But in order to confirm this, do you see a few labels saying “undefined” in several screens? That is usually symptom number 1 of broken permissions.

If not, then I wonder if you have changed anything in Roles / Security Groups yet?

#3

This is what happened:

  • I installed the CRM via Softaculous
  • Haven’t changed anything with regards to the Roles / Security Groups yet
  • The CRM directory is 755 (Was not asked to do anything with regards to the ownership/permissions during the setup )
  • I didn’t see undefined anywhere. The only problem I see is when I try to create a quote

Basically what happened is, installing it, importing some accounts, creating a product category, creating a product, and trying to create a quote.

Thanks for your help

#4

What do you see in your logs when you save the Quote?

#5

Only 1 error I see

[36831][-none-][FATAL] cron.php: running as userpro is not allowed in allowed_cron_users in config.php. Exiting.

#6

Also, I found this one
[5482][1][FATAL] Chart class not found.

and in the error log
PHP Notice: Undefined property: aCase::$email1 in /storage/xxx/public_html/suite/include/generic/SugarWidgets/SugarWidgetSubPanelTopComposeEmailButton.php on line 104

And noticed that the cases are not created automatically

#7

Do you have SSH access to this server?

Can you please get me the results of this command, given from the root of your SuiteCRM installation?

ls -al

In config.php you can add that “userpro” to an array key called allowed_cron_users, that should solve one of your errors.

#8

It seems it was something related to the domain(Cpanel Account) I was running it. I have installed it to another account on the same hosting and it worked (Still had to add the user to the config.php - the CRON part.

Also, had to edit the CRON itself a bit to look like this
cd /storage/account/public_html/suite; /opt/cpanel/ea-php72/root/usr/bin/php -f cron.php > /dev/null 2>&1

Now I got another issue but will explain it in another post.

Thanks