Looking to see if anyone has any tips. I’m stuck in a bit of a hole.
We currently have version 7.11.7 which was known to have the issue where the email body of an email that was plaintext with an attachment wasn’t imported properly.
Because we are a large organization, any upgrades need to be well planned. However, this email issue seems to become more and more of an issue since we use the emails for Cases.
Out of desperation, I attempted to only “upgrade” the mail on my dev environment with the files found under the “Files Changes” found in PR: [7922] I ran composer to install the new libraries which weren’t an issue. The problem that I’m faced with now is that the plaintext + attachment emails are still coming in with a blank body.
Did I possibly miss a file? Or is it still an ongoing issue?
Hi @sugarsuitedev,
This issue was resolved and we haven’t been able to replicate it in more up to date versions,
Most likely you missed a change that was made so i would attempt again to make the change or find a way to merge the commit into your dev environment using git. Ether way after words running composer, resetting the permission and running a repair and rebuild. Give that a go and let me know the results!
I re-copied the entire composer, updated the entire folders of “modules/InboundEmail” and “include/Imap” with no luck.
Any idea if there are any other files/folder that may of been affected?
That could be where your issues are at. A significant chance you won’t be able to just replace the file as other functions within the files could break. So copy over only the small changes that were made from each file; lots are just white-space so if you don’t make those changes and try your best to be accurate you have a chance.
If I were you, on your dev environment, why don’t you perform and upgrade the most up to date version and if it works as expected and passes testing look at taking it to production? I don’t think it is worth your time trying to get a change working when this release and the soon to be next release includes this plus many other fixes and enhancements.