I’m not sure if this issue is a lack of understanding on my end, or something isn’t working right.
I have an SMS integraiton installed. When I receive an SMS, the CRM creates a record with the subject of “InboundSMS from XXXXXXXXXX”.
I am trying to set up a workflow based on “Subject” -Contains- “InboundSMS”.
However, the Workflow never fires, even though every inbound SMS includes “InboundSMS”
However, if I instead make the trigger “Subject” -not equal to- 34r34 (or whatever arbitrary input), the workflow will fire.
So, I use “Not Equal” the workflow fires like it should, however if I make the trigger “Starts With” or “Contains” the workflow does not fire (even though theoretically it should, since the inbound SMS records start with “InboundSMS”.