Fatal (Run Email Reminder Notifications) failed in CRON run

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1

Hi guys! I’m from Argentina and I am having a little trouble with my SuiteCRM instalation. I can’t get notifications working for my non admin users.

When I saw the log, I only see this:

Fri Mar 20 15:16:06 2020 [2232][1][FATAL] Job 7ae40098-77f2-01e3-055d-5e74de5766c3 (Run Email Reminder Notifications) failed in CRON run
Fri Mar 20 15:17:04 2020 [2239][1][FATAL] Job de2ccc9d-7450-91e2-d4f3-5e74de1831e6 (Run Email Reminder Notifications) failed in CRON run
Fri Mar 20 15:18:05 2020 [2257][1][FATAL] Job 50324994-2217-c5f2-8795-5e74ded04c98 (Run Email Reminder Notifications) failed in CRON run
Fri Mar 20 15:19:03 2020 [2279][1][FATAL] Job aea1f531-77c9-19fc-a118-5e74de7a6478 (Run Email Reminder Notifications) failed in CRON run
Fri Mar 20 15:20:07 2020 [2301][1][FATAL] Job 84aadf7b-63d4-dad5-1968-5e74df539ba8 (Run Email Reminder Notifications) failed in CRON run

I had checked default email system account and it works perfectly while testing it.
I had checked crontab configuration, and I have the correct command
* * * * * cd /var/www/crm; php -f cron.php > /dev/null 2>&1

I forget to say tha I’m using Google Apps Email.

Can you help my please!

2

Hi, welcome to the Community! :tada:

When you go in Admin / Schedulers, and enter the Email jobs individually, do you see the Last ran successfully showing a recent date/time? Is it in the correct timezone?

3

Hi, sorry for the delay in responding, but I have been very ill.
Yes, Last Ran Successfully is showing correctly.

4

Sorry to hear that, I hope you’re better now!

You need to investigate what could be causing your Job to fail. Perhaps you can raise your log level to WARNING (or even DEBUG if necessary), and check your logs at the time of the job failure. You should basically be looking for the events that lead up to that FATAL error.

The log level can be changed in Admin/System Settings.