Fatal error: Uncaught Exception: Database error. Please check suitecrm.log for details. in F:\wamp\www\SuiteCRM-7.14.7\include\utils.php on line 1996

GeorgeLyu · 18 October 2025 14:16

Hi guys!

I am installing SuiteCRM-7.14.7 on my wampserver(php 7.4), and I encountered an error as below:

atal error: Uncaught Exception: Database error. Please check suitecrm.log for details. in F:\wamp\www\SuiteCRM-7.14.7\include\utils.php on line *1996

xception: Database error. Please check suitecrm.log for details. in F:\wamp\www\SuiteCRM-7.14.7\include\utils.php on line *1996

How to resolve it??

rsp · 20 October 2025 13:15

Change PHP version to 8.2

Platform
Linux, Unix, Mac OS Any version supporting PHP

Windows Windows Server 2019+

PHP 8.1, 8.2

Web Server
Apache 2.4
IIS 10

Database
MariaDB 10.4, 10.5, 10.6, 10.10, 10.11
MySQL 5.7, 8.0
SQL Server SQL Server 2019+

Browsers
Chrome 109+
Firefox 109+
IE 11 (compatibility mode not supported)
Edge 109+
Safari 16+