"Failed to retrive Data"

💬 General Discussion
1

I Have gone through this but still unable to fix the issue.

http://forums.sugarcrm.com/f6/failed-retrieve-data-error-studio-68935/

I have given 777 permission to my installation.

When i am creating a new Field or and put lable. it displays this error “Failed to retrieve data” what i also noticed is that When I I am creating a field and giving the label its not storing the lable. and i am getting the below error

http://xx.xx.xx.xxx/sugar/suitecrm/index.php?to_pdf=1&sugar_body_only=1

POST Parameters

action SaveModule
duplicate 0
has_tab 1
label TestAccomodation
module ModuleBuilder
name TestAccomodation
original_name TestAccomodation
package Test
to_pdf 1

Source
module=ModuleBuilder&action=SaveModule&package=Test&original_name=TestAccomodation&duplicate=0&to_pdf=1&name=TestAccomodation&label=TestAccomodation&has_tab=1

Response Headersview source
Cache-Control no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Connection close
Content-Length 0
Content-Type text/html; charset=UTF-8
Date Mon, 17 Mar 2014 04:51:19 GMT
Expires Thu, 19 Nov 1981 08:52:00 GMT
Pragma no-cache
Server Apache/2.2.15 (CentOS)
Set-Cookie ck_login_id_20=1; expires=Sun, 15-Jun-2014 04:51:20 GMT; path=/; domain=54.243.237.106 ck_login_language_20=en_us; expires=Sun, 15-Jun-2014 04:51:20 GMT; path=/; domain=54.243.237.106 sugar_user_theme=Suite7; expires=Tue, 17-Mar-2015 04:51:20 GMT
X-Powered-By PHP/5.4.21
Request Headersview source
Accept text/html,application/xhtml+xml,application/xml;q=0.9,/;q=0.8
Accept-Encoding gzip, deflate
Accept-Language en-US,en;q=0.5
Cache-Control no-cache
Connection keep-alive
Content-Length 158
Content-Type application/x-www-form-urlencoded; charset=UTF-8
Cookie sugar_user_theme=Suite7; PHPSESSID=n5a248o0eo8n5ilqlb35p2rgm5; ck_login_id_20=1; ck_login_language_20=en_us
Host 5x.2x.xx.xxx
Pragma no-cache
Referer http://5x.2x.xx.xxx/sugar/suitecrm/index.php?module=ModuleBuilder&action=index&type=mb
User-Agent Mozilla/5.0 (Windows NT 6.1; rv:27.0) Gecko/20100101 Firefox/27.0
X-Requested-With XMLHttpRequest

2

Hi,

I have no direct answer, only a troubleshooting suggestion…

Try turning your log level up to “DEBUG” and then go through the one of the processes you have described but stopping just before you would create the error.

Then rename your sugarcrm.log

Then perform the final action that causes the error and no more. The point of doing it as described is simply to focus and minimise the amount of info you have to read in the log.

Copy the contents of sugarcrm.log to another file and review. Perhaps it will give you a clue as to where in the code the error is happening. If it does, you could then use a step through debugger to add a breakpoint in the offending code and examine it in action.

Close the error dialog. You could repeat for the second process you described.

Hope this helps

Bruce