@koirala is this the fix you tried?
1 Like
Thanks a ton. That fixed the problem.
Cheers
Hi PGR,
So since my last post I have successfully set up SuiteCRM on an Ubuntu Server. The email fully works and I can display email messages and all is well.
The following versions of code are being used:
Ubuntu 16.04.5, Apache 2.4.18, PHP 7.2.8, MySQL 5.7.23 and SuiteCRM 7.10.7.
I have exported the MySQL database from Ubuntu and imported it into the MySQL database on my Mac. I set up the same user/password as in Ubuntu and got the Suite CRM running on the localhost machine using the following versions of code:
Mac OSX Darwin 16.7.0, Apaches 2.4.25, PHP 7.2.7, MySQL 5.7.22, SuiteCRM 7.10.7.
The problem is that I can send and receive emails no problem but when I try to open an email from list view I still get the same raw PHP code as I did before. In Ubuntu I get a nice clean email to read.
Please could you help me solve this problem for the Mac OSX installation? This is what I see when I open an email in Mac OSX:
Many Thanks,
Synt
{* /** * * SugarCRM Community Edition is a customer relationship management program developed by * SugarCRM, Inc. Copyright (C) 2004-2013 SugarCRM Inc. * * SuiteCRM is an extension to SugarCRM Community Edition developed by SalesAgility Ltd. * Copyright (C) 2011 - 2016 SalesAgility Ltd. * * This program is free software; you can redistribute it and/or modify it under * the terms of the GNU Affero General Public License version 3 as published by the * Free Software Foundation with the addition of the following permission added * to Section 15 as permitted in Section 7(a): FOR ANY PART OF THE COVERED WORK * IN WHICH THE COPYRIGHT IS OWNED BY SUGARCRM, SUGARCRM DISCLAIMS THE WARRANTY * OF NON INFRINGEMENT OF THIRD PARTY RIGHTS. * * This program is distributed in the hope that it will be useful, but WITHOUT * ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS * FOR A PARTICULAR PURPOSE. See the GNU Affero General Public License for more * details. * * You should have received a copy of the GNU Affero General Public License along with * this program; if not, see http://www.gnu.org/licenses or write to the Free * Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA * 02110-1301 USA. * * You can contact SugarCRM, Inc. headquarters at 10050 North Wolfe Road, * SW2-130, Cupertino, CA 95014, USA. or at email address contact@sugarcrm.com. * * The interactive user interfaces in modified source and object code versions * of this program must display Appropriate Legal Notices, as required under * Section 5 of the GNU Affero General Public License version 3. * * In accordance with Section 7(b) of the GNU Affero General Public License version 3, * these Appropriate Legal Notices must retain the display of the "Powered by * SugarCRM" logo and "Supercharged by SuiteCRM" logo. If the display of the logos is not * reasonably feasible for technical reasons, the Appropriate Legal Notices must * display the words "Powered by SugarCRM" and "Supercharged by SuiteCRM". */ *} {* /** * * SugarCRM Community Edition is a customer relationship management program developed by * SugarCRM, Inc. Copyright (C) 2004-2013 SugarCRM Inc. * * SuiteCRM is an extension to SugarCRM Community Edition developed by SalesAgility Ltd. * Copyright (C) 2011 - 2016 SalesAgility Ltd. * * This program is free software; you can redistribute it and/or modify it under * the terms of the GNU Affero General Public License version 3 as published by the * Free Software Foundation with the addition of the following permission added * to Section 15 as permitted in Section 7(a): FOR ANY PART OF THE COVERED WORK * IN WHICH THE COPYRIGHT IS OWNED BY SUGARCRM, SUGARCRM DISCLAIMS THE WARRANTY * OF NON INFRINGEMENT OF THIRD PARTY RIGHTS. * * This program is distributed in the hope that it will be useful, but WITHOUT * ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS * FOR A PARTICULAR PURPOSE. See the GNU Affero General Public License for more * details. * * You should have received a copy of the GNU Affero General Public License along with * this program; if not, see http://www.gnu.org/licenses or write to the Free * Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA * 02110-1301 USA. * * You can contact SugarCRM, Inc. headquarters at 10050 North Wolfe Road, * SW2-130, Cupertino, CA 95014, USA. or at email address contact@sugarcrm.com. * * The interactive user interfaces in modified source and object code versions * of this program must display Appropriate Legal Notices, as required under * Section 5 of the GNU Affero General Public License version 3. * * In accordance with Section 7(b) of the GNU Affero General Public License version 3, * these Appropriate Legal Notices must retain the display of the "Powered by * SugarCRM" logo and "Supercharged by SuiteCRM" logo. If the display of the logos is not * reasonably feasible for technical reasons, the Appropriate Legal Notices must * display the words "Powered by SugarCRM" and "Supercharged by SuiteCRM". */ *}
{if !$config.enable_action_menu}
{if $bean->aclAccess("detail")}{if !empty($fields.id.value) && $isAuditEnabled}{/if}{/if}
{/if}
{$ADMIN_EDIT}
{sugar_include include=$includes}
{*display tabs*}
{* Since: SuieCRM 7.8 When action menus are enabled and When there are only panels and there are not any tabs, make the first panel a tab so that the action menu looks correct. This is regardless of what the meta/studio defines the first panel should always be tab. *} {if $config.enable_action_menu and $config.enable_action_menu != false}
{sugar_translate label='LBL_EMAIL_INFORMATION' module='Emails'}
{/if} {if $config.enable_action_menu and $config.enable_action_menu != false}
ACTIONS
{$PAGINATION} {/if}
{* Since: SuieCRM 7.8 When action menus are enabled and When there are only panels and there are not any tabs, make the first panel a tab so that the action menu looks correct. This is regardless of what the meta/studio defines the first panel should always be tab. *} {if $config.enable_action_menu and $config.enable_action_menu != false} {**}
{else} {**}
{/if} {* Loop through all top level panels first *} {* Since: SuieCRM 7.8 When action menus are enabled and When there are only panels and there are not any tabs, make the first panel a tab so that the action menu looks correct. This is regardless of what the meta/studio defines the first panel should always be tab. *} {if $config.enable_action_menu and $config.enable_action_menu != false}
{* /** * * SugarCRM Community Edition is a customer relationship management program developed by * SugarCRM, Inc. Copyright (C) 2004-2013 SugarCRM Inc. * * SuiteCRM is an extension to SugarCRM Community Edition developed by SalesAgility Ltd. * Copyright (C) 2011 - 2016 SalesAgility Ltd. * * This program is free software; you can redistribute it and/or modify it under * the terms of the GNU Affero General Public License version 3 as published by the * Free Software Foundation with the addition of the following permission added * to Section 15 as permitted in Section 7(a): FOR ANY PART OF THE COVERED WORK * IN WHICH THE COPYRIGHT IS OWNED BY SUGARCRM, SUGARCRM DISCLAIMS THE WARRANTY * OF NON INFRINGEMENT OF THIRD PARTY RIGHTS. * * This program is distributed in the hope that it will be useful, but WITHOUT * ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS * FOR A PARTICULAR PURPOSE. See the GNU Affero General Public License for more * details. * * You should have received a copy of the GNU Affero General Public License along with * this program; if not, see http://www.gnu.org/licenses or write to the Free * Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA * 02110-1301 USA. * * You can contact SugarCRM, Inc. headquarters at 10050 North Wolfe Road, * SW2-130, Cupertino, CA 95014, USA. or at email address contact@sugarcrm.com. * * The interactive user interfaces in modified source and object code versions * of this program must display Appropriate Legal Notices, as required under * Section 5 of the GNU Affero General Public License version 3. * * In accordance with Section 7(b) of the GNU Affero General Public License version 3, * these Appropriate Legal Notices must retain the display of the "Powered by * SugarCRM" logo and "Supercharged by SuiteCRM" logo. If the display of the logos is not * reasonably feasible for technical reasons, the Appropriate Legal Notices must * display the words "Powered by SugarCRM" and "Supercharged by SuiteCRM". */ *} {**} {**} {*row*} {**}
{*column*} {**} {**} {**} {**}
{*label*}
{**}
{capture name="label" assign="label"}{sugar_translate label='LBL_OPT_IN' module='Emails'}{/capture}
{$label|strip_semicolon}:
{**} {**} {**} {if !$fields.opt_in.hidden} {counter name="panelFieldCount" print=false} {* /********************************************************************************* * SugarCRM Community Edition is a customer relationship management program developed by * SugarCRM, Inc. Copyright (C) 2004-2013 SugarCRM Inc. * SuiteCRM is an extension to SugarCRM Community Edition developed by Salesagility Ltd. * Copyright (C) 2011 - 2014 Salesagility Ltd. * * This program is free software; you can redistribute it and/or modify it under * the terms of the GNU Affero General Public License version 3 as published by the * Free Software Foundation with the addition of the following permission added * to Section 15 as permitted in Section 7(a): FOR ANY PART OF THE COVERED WORK * IN WHICH THE COPYRIGHT IS OWNED BY SUGARCRM, SUGARCRM DISCLAIMS THE WARRANTY * OF NON INFRINGEMENT OF THIRD PARTY RIGHTS. * * This program is distributed in the hope that it will be useful, but WITHOUT * ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS * FOR A PARTICULAR PURPOSE. See the GNU Affero General Public License for more * details. * * You should have received a copy of the GNU Affero General Public License along with * this program; if not, see http://www.gnu.org/licenses or write to the Free * Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA * 02110-1301 USA. * * You can contact SugarCRM, Inc. headquarters at 10050 North Wolfe Road, * SW2-130, Cupertino, CA 95014, USA. or at email address contact@sugarcrm.com. * * The interactive user interfaces in modified source and object code versions * of this program must display Appropriate Legal Notices, as required under * Section 5 of the GNU Affero General Public License version 3. * * In accordance with Section 7(b) of the GNU Affero General Public License version 3, * these Appropriate Legal Notices must retain the display of the "Powered by * SugarCRM" logo and "Supercharged by SuiteCRM" logo. If the display of the logos is not * reasonably feasible for technical reasons, the Appropriate Legal Notices must * display the words "Powered by SugarCRM" and "Supercharged by SuiteCRM". ********************************************************************************/ *} {$fields.opt_in.value} {/if} {**} {**} {**} {**}
{*row*} {**}
{*column*} {**} {**} {**} {**}
{*label*}
{**}
{capture name="label" assign="label"}{sugar_translate label='LBL_FROM' module='Emails'}{/capture}
{$label|strip_semicolon}:
{**} {**} {**} {if !$fields.from_addr_name.hidden} {counter name="panelFieldCount" print=false} {* /********************************************************************************* * SugarCRM Community Edition is a customer relationship management program developed by * SugarCRM, Inc. Copyright (C) 2004-2013 SugarCRM Inc. * SuiteCRM is an extension to SugarCRM Community Edition developed by Salesagility Ltd. * Copyright (C) 2011 - 2014 Salesagility Ltd. * * This program is free software; you can redistribute it and/or modify it under * the terms of the GNU Affero General Public License version 3 as published by the * Free Software Foundation with the addition of the following permission added * to Section 15 as permitted in Section 7(a): FOR ANY PART OF THE COVERED WORK * IN WHICH THE COPYRIGHT IS OWNED BY SUGARCRM, SUGARCRM DISCLAIMS THE WARRANTY * OF NON INFRINGEMENT OF THIRD PARTY RIGHTS. * * This program is distributed in the hope that it will be useful, but WITHOUT * ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS * FOR A PARTICULAR PURPOSE. See the GNU Affero General Public License for more * details. * * You should have received a copy of the GNU Affero General Public License along with * this program; if not, see http://www.gnu.org/licenses or write to the Free * Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA * 02110-1301 USA. * * You can contact SugarCRM, Inc. headquarters at 10050 North Wolfe Road, * SW2-130, Cupertino, CA 95014, USA. or at email address contact@sugarcrm.com. * * The interactive user interfaces in modified source and object code versions * of this program must display Appropriate Legal Notices, as required under * Section 5 of the GNU Affero General Public License version 3. * * In accordance with Section 7(b) of the GNU Affero General Public License version 3, * these Appropriate Legal Notices must retain the display of the "Powered by * SugarCRM" logo and "Supercharged by SuiteCRM" logo. If the display of the logos is not * reasonably feasible for technical reasons, the Appropriate Legal Notices must * display the words "Powered by SugarCRM" and "Supercharged by SuiteCRM". ********************************************************************************/ *} {if strlen($fields.from_addr_name.value) <= 0} {assign var="value" value=$fields.from_addr_name.default_value } {else} {assign var="value" value=$fields.from_addr_name.value } {/if} {$fields.from_addr_name.value} {/if} {**} {**} {**} {**}
{*row*} {**}
{*column*} {**} {**} {**} {**}
{*label*}
{**}
{capture name="label" assign="label"}{sugar_translate label='LBL_TO' module='Emails'}{/capture}
{$label|strip_semicolon}:
{**} {**} {**} {if !$fields.to_addrs_names.hidden} {counter name="panelFieldCount" print=false} {* /********************************************************************************* * SugarCRM Community Edition is a customer relationship management program developed by * SugarCRM, Inc. Copyright (C) 2004-2013 SugarCRM Inc. * SuiteCRM is an extension to SugarCRM Community Edition developed by Salesagility Ltd. * Copyright (C) 2011 - 2014 Salesagility Ltd. * * This program is free software; you can redistribute it and/or modify it under * the terms of the GNU Affero General Public License version 3 as published by the * Free Software Foundation with the addition of the following permission added * to Section 15 as permitted in Section 7(a): FOR ANY PART OF THE COVERED WORK * IN WHICH THE COPYRIGHT IS OWNED BY SUGARCRM, SUGARCRM DISCLAIMS THE WARRANTY * OF NON INFRINGEMENT OF THIRD PARTY RIGHTS. * * This program is distributed in the hope that it will be useful, but WITHOUT * ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS * FOR A PARTICULAR PURPOSE. See the GNU Affero General Public License for more * details. * * You should have received a copy of the GNU Affero General Public License along with * this program; if not, see http://www.gnu.org/licenses or write to the Free * Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA * 02110-1301 USA. * * You can contact SugarCRM, Inc. headquarters at 10050 North Wolfe Road, * SW2-130, Cupertino, CA 95014, USA. or at email address contact@sugarcrm.com. * * The interactive user interfaces in modified source and object code versions * of this program must display Appropriate Legal Notices, as required under * Section 5 of the GNU Affero General Public License version 3. * * In accordance with Section 7(b) of the GNU Affero General Public License version 3, * these Appropriate Legal Notices must retain the display of the "Powered by * SugarCRM" logo and "Supercharged by SuiteCRM" logo. If the display of the logos is not * reasonably feasible for technical reasons, the Appropriate Legal Notices must * display the words "Powered by SugarCRM" and "Supercharged by SuiteCRM". ********************************************************************************/ *} {if strlen($fields.to_addrs_names.value) <= 0} {assign var="value" value=$fields.to_addrs_names.default_value } {else} {assign var="value" value=$fields.to_addrs_names.value } {/if} {$fields.to_addrs_names.value} {/if} {**} {**} {**} {**}
{*row*} {**}
{*column*} {**} {**} {**} {**}
{*label*}
{**}
{capture name="label" assign="label"}{sugar_translate label='LBL_CC' module='Emails'}{/capture}
{$label|strip_semicolon}:
{**} {**} {**} {if !$fields.cc_addrs_names.hidden} {counter name="panelFieldCount" print=false} {* /********************************************************************************* * SugarCRM Community Edition is a customer relationship management program developed by * SugarCRM, Inc. Copyright (C) 2004-2013 SugarCRM Inc. * SuiteCRM is an extension to SugarCRM Community Edition developed by Salesagility Ltd. * Copyright (C) 2011 - 2014 Salesagility Ltd. * * This program is free software; you can redistribute it and/or modify it under * the terms of the GNU Affero General Public License version 3 as published by the * Free Software Foundation with the addition of the following permission added * to Section 15 as permitted in Section 7(a): FOR ANY PART OF THE COVERED WORK * IN WHICH THE COPYRIGHT IS OWNED BY SUGARCRM, SUGARCRM DISCLAIMS THE WARRANTY * OF NON INFRINGEMENT OF THIRD PARTY RIGHTS. * * This program is distributed in the hope that it will be useful, but WITHOUT * ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS * FOR A PARTICULAR PURPOSE. See the GNU Affero General Public License for more * details. * * You should have received a copy of the GNU Affero General Public License along with * this program; if not, see http://www.gnu.org/licenses or write to the Free * Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA * 02110-1301 USA. * * You can contact SugarCRM, Inc. headquarters at 10050 North Wolfe Road, * SW2-130, Cupertino, CA 95014, USA. or at email address contact@sugarcrm.com. * * The interactive user interfaces in modified source and object code versions * of this program must display Appropriate Legal Notices, as required under * Section 5 of the GNU Affero General Public License version 3. * * In accordance with Section 7(b) of the GNU Affero General Public License version 3, * these Appropriate Legal Notices must retain the display of the "Powered by * SugarCRM" logo and "Supercharged by SuiteCRM" logo. If the display of the logos is not * reasonably feasible for technical reasons, the Appropriate Legal Notices must * display the words "Powered by SugarCRM" and "Supercharged by SuiteCRM". ********************************************************************************/ *} {if strlen($fields.cc_addrs_names.value) <= 0} {assign var="value" value=$fields.cc_addrs_names.default_value } {else} {assign var="value" value=$fields.cc_addrs_names.value } {/if} {$fields.cc_addrs_names.value} {/if} {**} {**} {**} {**}
{*row*} {**}
{*column*} {**} {**} {**} {**}
{*label*}
{**}
{capture name="label" assign="label"}{sugar_translate label='LBL_BCC' module='Emails'}{/capture}
{$label|strip_semicolon}:
{**} {**} {**} {if !$fields.bcc_addrs_names.hidden} {counter name="panelFieldCount" print=false} {* /********************************************************************************* * SugarCRM Community Edition is a customer relationship management program developed by * SugarCRM, Inc. Copyright (C) 2004-2013 SugarCRM Inc. * SuiteCRM is an extension to SugarCRM Community Edition developed by Salesagility Ltd. * Copyright (C) 2011 - 2014 Salesagility Ltd. * * This program is free software; you can redistribute it and/or modify it under * the terms of the GNU Affero General Public License version 3 as published by the * Free Software Foundation with the addition of the following permission added * to Section 15 as permitted in Section 7(a): FOR ANY PART OF THE COVERED WORK * IN WHICH THE COPYRIGHT IS OWNED BY SUGARCRM, SUGARCRM DISCLAIMS THE WARRANTY * OF NON INFRINGEMENT OF THIRD PARTY RIGHTS. * * This program is distributed in the hope that it will be useful, but WITHOUT * ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS * FOR A PARTICULAR PURPOSE. See the GNU Affero General Public License for more * details. * * You should have received a copy of the GNU Affero General Public License along with * this program; if not, see http://www.gnu.org/licenses or write to the Free * Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA * 02110-1301 USA. * * You can contact SugarCRM, Inc. headquarters at 10050 North Wolfe Road, * SW2-130, Cupertino, CA 95014, USA. or at email address contact@sugarcrm.com. * * The interactive user interfaces in modified source and object code versions * of this program must display Appropriate Legal Notices, as required under * Section 5 of the GNU Affero General Public License version 3. * * In accordance with Section 7(b) of the GNU Affero General Public License version 3, * these Appropriate Legal Notices must retain the display of the "Powered by * SugarCRM" logo and "Supercharged by SuiteCRM" logo. If the display of the logos is not * reasonably feasible for technical reasons, the Appropriate Legal Notices must * display the words "Powered by SugarCRM" and "Supercharged by SuiteCRM". ********************************************************************************/ *} {if strlen($fields.bcc_addrs_names.value) <= 0} {assign var="value" value=$fields.bcc_addrs_names.default_value } {else} {assign var="value" value=$fields.bcc_addrs_names.value } {/if} {$fields.bcc_addrs_names.value} {/if} {**} {**} {**} {**} I’m hoping a new version is coming out this week, if tests work well. Try upgrading.
If not, please provide any interesting log entries (from BOTH logs), they are much more informative than what gets dumped in your screen (which is just the SuiteCRM code that should be building the screen but for some reason got broken).
Let’s hope the upgrade solves it…
Hi PGR,
OK - I will wait until the code update before trying this function again and record the error logs if required.
Fingers crossed,
Synt