Escalation Case email, view error

Hi

in body email i attached the statements as follow but still as it is in the email view with $ signs

Should i use brackets? I m not a developer & try to learn how to

For Name and Assigned to I don’t recognise those variables.
For assigned to I would put $acase_assigned_user_name
For name i’m not 100% sure what you are trying to show? the account name or the contact name etc?

I try to show the case name as case reference & who is assigned to or dedicated person to finalize

This email works only for High cases that require manager interfere

I would personally user $acase_assigned_user_name for the assigned to
To display the case name use $acase_name
If this works/doesnt let me know and i will look into it further :slight_smile:

Currently you have Subject set as the account name of the case what confused me :stuck_out_tongue:

It confuse me as well

Check that

Yeah you have to decide what you want to show.

Currently you have subject: pointing to the account name.

You could set Subject as $acase_name - This will give you the name of the case
And rename Name to Account: and set the variable as $acase_account_name - This will display the account connected to that case