Error While Upgrading from 7.10.11 to 7.11.2

Hi,

I tried upgrading from 7.10.11 to 7.11.2 and the upgrade manager is stuck on this:

ZIP Error(0): Status(0): Arhive(upload://upgrades/patch/SuiteCRM-Upgrade-7.10.x-to-7.11.2.zip): Directory(C:\Bitnami\suitecrm-7.9.8-0\apps\suitecrm\htdocs\cache\upgrades\temp\E2F9.tmp)

I tried doing all the repairs but nothing gets me past this error. When I exit and go back into the upgrade manager, the error is back, even before I try doing the upgrade again this error pops up.

I’d appreciate any help.

Thank you

I’d reach out to the bitnami team. Seems like an issue with how the zip is being handled/uploaded. Are you definitely using the correct upgrade pack via Admin -> Upgrade Wizard?

Some screen shots would help here.

Thanks,

Will.

Hi Will,

The upgrade was 7.10.x-to-7.11.2 and it was an upgrade patch not the full installation.
Link to screenshot.

Thank you

Hi, right now when I go to the upgrade wizard, after doing the system check, the screen is blank. I tried deleting the upgrade package and the upgrade php from the cach/upgrades/temp folder but it did not help. I’m posting my PHP error.log over here.


[Wed May 29 15:43:07.703495 2019] [:error] [pid 5064:tid 988] [client 192.168.0.245:51546] PHP Warning:  include_once(): Failed opening 

'C:\\Bitnami\\suitecrm-7.9.8-0\\apps\\suitecrm\\htdocs\\modules\\UpgradeWizard/../../include/Imap/ImapHandlerFactory.php' for inclusion 
(include_path='C:\\Bitnami\\suitecrm-7.9.8-0\\apps\\suitecrm\\htdocs;C:\\Bitnami\\suitecrm-7.9.8-0\\apps\\suitecrm\\htdocs\\include/..;.;C:/Bitnami/suitecrm-7.9.8-0/php/PEAR') in 
C:\\Bitnami\\suitecrm-7.9.8-0\\apps\\suitecrm\\htdocs\\modules\\UpgradeWizard\\uw_utils.php on line 45, referer: http://192.168.0.245:85/suitecrm/index.php?module=Administration&action=index

[Wed May 29 15:43:09.981293 2019] [:error] [pid 5064:tid 988] [client 192.168.0.245:51546] PHP Warning:  
include_once(C:\\Bitnami\\suitecrm-7.9.8-0\\apps\\suitecrm\\htdocs\\modules\\UpgradeWizard/../../include/Imap/ImapHandlerFactory.php): failed to open stream: No such file or directory in 
C:\\Bitnami\\suitecrm-7.9.8-0\\apps\\suitecrm\\htdocs\\modules\\UpgradeWizard\\uw_utils.php on line 45, referer: http://192.168.0.245:85/suitecrm/index.php?module=UpgradeWizard&action=index

[Wed May 29 15:43:09.981293 2019] [:error] [pid 5064:tid 988] [client 192.168.0.245:51546] PHP Warning:  include_once(): Failed opening 
'C:\\Bitnami\\suitecrm-7.9.8-0\\apps\\suitecrm\\htdocs\\modules\\UpgradeWizard/../../include/Imap/ImapHandlerFactory.php' for inclusion 
(include_path='C:\\Bitnami\\suitecrm-7.9.8-0\\apps\\suitecrm\\htdocs;C:\\Bitnami\\suitecrm-7.9.8-0\\apps\\suitecrm\\htdocs\\include/..;.;C:/Bitnami/suitecrm-7.9.8-0/php/PEAR') in 
C:\\Bitnami\\suitecrm-7.9.8-0\\apps\\suitecrm\\htdocs\\modules\\UpgradeWizard\\uw_utils.php on line 45, referer: http://192.168.0.245:85/suitecrm/index.php?module=UpgradeWizard&action=index

[Wed May 29 15:44:41.859545 2019] [:error] [pid 5064:tid 988] [client 192.168.0.245:51546] 
PHP Fatal error:  Uncaught Error: Class 'ImapHandlerFactory' not found in 
C:\\Bitnami\\suitecrm-7.9.8-0\\apps\\suitecrm\\htdocs\\modules\\UpgradeWizard\\uw_utils.php:1175\nStack trace:\n
#0 C:\\Bitnami\\suitecrm-7.9.8-0\\apps\\suitecrm\\htdocs\\modules\\UpgradeWizard\\systemCheck.php(165): checkSystemCompliance()\n
#1 C:\\Bitnami\\suitecrm-7.9.8-0\\apps\\suitecrm\\htdocs\\modules\\UpgradeWizard\\index.php(296): require('C:\\\\Bitnami\\\\suit...')\n
#2 C:\\Bitnami\\suitecrm-7.9.8-0\\apps\\suitecrm\\htdocs\\include\\MVC\\View\\SugarView.php(818): include_once('C:\\\\Bitnami\\\\suit...')\n
#3 C:\\Bitnami\\suitecrm-7.9.8-0\\apps\\suitecrm\\htdocs\\include\\MVC\\View\\views\\view.classic.php(72): SugarView->includeClassicFile('C:/Bitnami/suit...')\n
#4 C:\\Bitnami\\suitecrm-7.9.8-0\\apps\\suitecrm\\htdocs\\include\\MVC\\View\\SugarView.php(211): ViewClassic->display()\n
#5 C:\\Bitnami\\suitecrm-7.9.8-0\\apps\\suitecrm\\htdocs\\include\\MVC\\Controller\\SugarController.php(435): SugarView->process()\n
#6 C:\\Bitnami\\suitecrm-7.9.8-0\\apps\\suitecrm\\htdocs\\include\\MVC\\Controller\\SugarController.php(375): SugarControlle in C:\\Bitnami\\suitecrm-7.9.8-0\\apps\\suitecrm\\htdocs\\modules\\UpgradeWizard\\uw_utils.php on line 1175, referer: http://192.168.0.245:85/suitecrm/index.php?module=UpgradeWizard&action=index

Thank you