Error during upgrade

SuiteCRM Forum - English Language Installation & Upgrade Help
1
  1. Thank you for SuiteCRM!!!
  2. I updated from sugarCRM 6.5.16 to Suite 7.0.2 via the upgrade wizard.
  3. it worked and I got a functional system
  4. but in the error_log, I got a number of the following errors:
  5. I tried to update from SuiteCRM 7.0.2 to 7.1 using the wizard
  6. it worked and I got a functional system
  7. but in the error_log, I got a number of the following errors:

The screen went white, Error 500 displayed.
After reloading, a normal desk appeared. No Errors but millions of warnings in error_log

I am afraid, that I do not have a healthy system. I am new to sugarCRM maintenance. Please tell me what to read to solve this.
Is diagnostic safe?
Which repair should I try?


[Thu Jun 26 17:16:02 2014] [error] [client *:*:*:*] File does not exist: /var/www/vhosts/my.com/httpdocs/crm/cache/include/javascript/sugar_grp_overlib.js, referer: http://my.com/crm/index.php

[Thu Jun 26 17:07:55 2014] [error] [client *.*.*.*] File does not exist: /var/www/vhosts/my.com/httpdocs/crm/cache/jsLanguage/UpgradeWizard/en_us.js, referer: http://my.com/crm/index.php
...
2

Hi there,

What is your system setup? What are the versions of your Server/MySQL or MSSQL/PHP etc? Have you turned off error reporting in your php.ini? Have you set the required permissions?

Thanks,

Will.

3

Thanks for quick responce

Ubuntu 12.04.4 LTS

PHP 5.3.10-1ubuntu3.11 with Suhosin-Patch (cli) (built: Apr 4 2014 01:30:04)
Copyright © 1997-2012 The PHP Group
Zend Engine v2.3.0, Copyright © 1998-2012 Zend Technologies
with the ionCube PHP Loader v4.2.2, Copyright © 2002-2012, by ionCube Ltd.
display_errors = Off
log_errors = On

MySQL:
Server: Localhost via UNIX socket
Server-Typ: MySQL
Server Version: 5.5.37-0ubuntu0.12.04.1 - (Ubuntu)

How to check the wanted permissions?

4

I tried quick repair, no Errors in the dashboard but in error-log I got this :


[Thu Jun 26 20:37:26 2014] [error] [client *.*.*.*] File does not exist: /var/www/vhosts/my.com/httpdocs/crm/cache/jsLanguage/Administration/en_us.js, referer: http://my.com/crm/index.php?module=Administration&action=repair

My language file is from the first installation of sugarCRM 6.5.16, i also have a German version.

at the login, there is no en_en language file - may be that is a problem?