Error after upgrade

Hello

I ran the 7.1.2 upgrade did a rebuild and when I’m getting the error below in several places. As it stands now I cannot manage email, when I try to move a message to another folder for sorting the error occurs and the message isn’t moved.

Fatal error: Call to undefined method SugarAutoLoader::requireWithCustom() in /home/crmhelm/public_html/suitecrm/include/SugarSearchEngine/SugarSearchEngineFactory.php on line 121

Hi Govind,

Have you been able to resolve this error? Is it still present? Was this upgrading from 7.1.1 or earlier?

Thanks,

Will.

Hi Will

I have not been able to resolve the error,it ws an upgrade from 7.0.2. I ended up having to do a clean install and use the database from the upgrade. Even after that I’m still getting errors, some of the repair functions don’t work, the ’ QuickCRM Update’ doesn’t work, there are errors when installing modules, the contacts module had issues, I had to flush the Ext/vardefs to get that to work.

For a recommended update, this thing is full of bugs which is quite disappointing since I actively promote SuiteCRM to my clients.

Hi Govind,

Thanks for the feedback. There are a few bugs. Some caused by the Russian language pack and some by other custom modules. If you could detail in a list all of your issues(with any relevant errors) we will work on resolving these(some such as error on module install have been resolved on github already).

Thanks,

Will.

This occurs when trying to access the contacts module from 2 user accounts, all the other user accounts work, in two the contacts page never displays, its just shows as ‘loading’

[FATAL] Bad subpanel definition, it has incorrect value for get_subpanel_data property helm_prod_score_contacts
[FATAL] Bad subpanel definition, it has incorrect value for get_subpanel_data property fp_events_contacts

Admin/Quick CRM Update gives the following error
Parse error: syntax error, unexpected T_VARIABLE in /home/crmhelm/public_html/suitecrm/custom/application/Ext/Language/ru_ru.lang.ext.php on line 419

Diagnostics provide the following

Warning: include_once(/vardefs.php) [function.include-once]: failed to open stream: No such file or directory in /home/crmhelm/public_html/suitecrm/modules/Administration/DiagnosticRun.php on line 649

Warning: include_once() [function.include]: Failed opening ‘/vardefs.php’ for inclusion (include_path=’/home/crmhelm/public_html/suitecrm:/home/crmhelm/public_html/suitecrm/include/HTMLPurifier/standalone:/home/crmhelm/public_html/suitecrm/include/…:.:/usr/lib/php:/usr/local/lib/php’) in /home/crmhelm/public_html/suitecrm/modules/Administration/DiagnosticRun.php on line 649

Warning: include_once(/vardefs.php) [function.include-once]: failed to open stream: No such file or directory in /home/crmhelm/public_html/suitecrm/modules/Administration/DiagnosticRun.php on line 649

Warning: include_once() [function.include]: Failed opening ‘/vardefs.php’ for inclusion (include_path=’/home/crmhelm/public_html/suitecrm:/home/crmhelm/public_html/suitecrm/include/HTMLPurifier/standalone:/home/crmhelm/public_html/suitecrm/include/…:.:/usr/lib/php:/usr/local/lib/php’) in /home/crmhelm/public_html/suitecrm/modules/Administration/DiagnosticRun.php on line 649

Warning: include_once(modules/Import/maps/vardefs.php) [function.include-once]: failed to open stream: No such file or directory in /home/crmhelm/public_html/suitecrm/modules/Administration/DiagnosticRun.php on line 649

Warning: include_once() [function.include]: Failed opening ‘modules/Import/maps/vardefs.php’ for inclusion (include_path=’/home/crmhelm/public_html/suitecrm:/home/crmhelm/public_html/suitecrm/include/HTMLPurifier/standalone:/home/crmhelm/public_html/suitecrm/include/…:.:/usr/lib/php:/usr/local/lib/php’) in /home/crmhelm/public_html/suitecrm/modules/Administration/DiagnosticRun.php on line 649

Warning: include_once(/vardefs.php) [function.include-once]: failed to open stream: No such file or directory in /home/crmhelm/public_html/suitecrm/modules/Administration/DiagnosticRun.php on line 649

Warning: include_once() [function.include]: Failed opening ‘/vardefs.php’ for inclusion (include_path=’/home/crmhelm/public_html/suitecrm:/home/crmhelm/public_html/suitecrm/include/HTMLPurifier/standalone:/home/crmhelm/public_html/suitecrm/include/…:.:/usr/lib/php:/usr/local/lib/php’) in /home/crmhelm/public_html/suitecrm/modules/Administration/DiagnosticRun.php on line 649

Warning: include_once(/vardefs.php) [function.include-once]: failed to open stream: No such file or directory in /home/crmhelm/public_html/suitecrm/modules/Administration/DiagnosticRun.php on line 649

Warning: include_once() [function.include]: Failed opening ‘/vardefs.php’ for inclusion (include_path=’/home/crmhelm/public_html/suitecrm:/home/crmhelm/public_html/suitecrm/include/HTMLPurifier/standalone:/home/crmhelm/public_html/suitecrm/include/…:.:/usr/lib/php:/usr/local/lib/php’) in /home/crmhelm/public_html/suitecrm/modules/Administration/DiagnosticRun.php on line 649