Emails Not Sending to External Addresses + Not Showing in Sent

đź’¬ General Discussion
1

Hi,
I’ve set up my personal Zoho email in SuiteCRM using SMTP and IMAP. The configuration test works successfully and I can receive emails in SuiteCRM.

However, I’m facing two issues:

  1. Emails sent from SuiteCRM only reach internal/company email addresses or existing CRM contacts.
    Emails to external recipients show “Mail sent successfully” but are never received.

  2. Sent emails do not appear in the Sent folder inside SuiteCRM, even though they appear in Zoho Mail’s Sent folder

What could cause SuiteCRM to send only internal emails but not external ones?
And how can I make the Sent folder sync properly in SuiteCRM?

2

hi @tayyaba
“not saved in Sent folder” behavior suggests that this is a known limitation/bug in SuiteCRM: the internal code path that should append outgoing messages to the Sent folder often fails unless using certain mail providers (like Gmail). In many cases, the “From” field or “From-name” is missing or invalid, causing the saving-to-Sent step to abort.