Emails module displays only one IMAP folder for all accounts

šŸ’¬ General Discussion
1

Hello,

Iā€™m sure Iā€™ve done something wrong but I have to gmail accounts setup as Inbound Emails. One for Sales and one for Support. They work well enough making Cases etc

However when I click on the Emails module to display the IMAP folders, I only see the sent items for Sales account. Clicking the folder icon, brings up a pop-up list of the two accounts and I can select any folder from any account. No matter which folder in which account I select I always see the Sales\Sent Items.

These are both gmail accounts if that matters. Sending and receiving messages work for both accounts.

Thanks in advance for you help and suggestions.

2

Sorry I donā€™t have the answer but i do have the same issue with the ground email not showing for users but the administrator can see them correctly. So I think it must be something to to do with roles but cannot work it out at all.

Have you had any susses with the issue

3

Interesting. In my setup only the admin can see the folders when in the ā€œEmailsā€ module. When I edit user settings the ā€œFoldersā€ list is empty for all of my users. Iā€™ve not been able to figure out how to give users access to Inbound emails.

Iā€™m tempted to delete my Inbound Emails and start from scratch.