Emails Folder INBOX repeating

SuiteCRM Forum - English Language Developer Collaboration
1

Emails Inboxes are displayed repeatedly on SuiteCRM Version 7.11.10 PHP 7.3 CentOS

Screenshot 2020-06-21 at 12.40.07 AM
Screenshot 2020-06-21 at 12.40.07 AM918×974 91.2 KB

2

2 usual causes,

1st “phantom” mailboxes which remain even after deletion. These can be safely removed from the database table email_folders
(Always take a backup first and confirm you know what you are removing before doing so, i.e changing the name so you can confirm it’s the right one via the interface)

2nd is a bug which causes the same mailbox to show more than once, this isn’t consistently replicable however. Could you send over any log snippets that may be of value?

3

Sat Jun 20 19:33:17 2020 [1562][6f3bea8d-e386-44f3-4de5-5b1436aff938][FATAL] log call at: modules/EmailMan/tpls/config.tpl:465 - styleChecked is not set
Sat Jun 20 19:36:09 2020 [1893][6f3bea8d-e386-44f3-4de5-5b1436aff938][FATAL] Email address save error
Sat Jun 20 19:36:09 2020 [1893][6f3bea8d-e386-44f3-4de5-5b1436aff938][FATAL] error loading relationship project_resource
Sat Jun 20 19:36:09 2020 [1893][6f3bea8d-e386-44f3-4de5-5b1436aff938][FATAL] error loading relationship am_projecttemplates_resources
Sat Jun 20 19:36:51 2020 [1942][6f3bea8d-e386-44f3-4de5-5b1436aff938][FATAL] Email address save error
Sat Jun 20 19:36:51 2020 [1942][6f3bea8d-e386-44f3-4de5-5b1436aff938][FATAL] error loading relationship project_resource
Sat Jun 20 19:36:51 2020 [1942][6f3bea8d-e386-44f3-4de5-5b1436aff938][FATAL] error loading relationship am_projecttemplates_resources
Sat Jun 20 19:38:37 2020 [2047][6f3bea8d-e386-44f3-4de5-5b1436aff938][FATAL] Undefined index: module
Sat Jun 20 19:38:37 2020 [2047][6f3bea8d-e386-44f3-4de5-5b1436aff938][FATAL] Invalid or missing SubPanelDefinition property: subpanel_name
Sat Jun 20 19:38:37 2020 [2047][6f3bea8d-e386-44f3-4de5-5b1436aff938][FATAL] Failed to load original or custom subpanel data for eapm in
Sat Jun 20 19:59:38 2020 [3260][6f3bea8d-e386-44f3-4de5-5b1436aff938][FATAL] log call at: modules/EmailMan/tpls/config.tpl:465 - styleChecked is not set
Sat Jun 20 20:00:21 2020 [3330][6f3bea8d-e386-44f3-4de5-5b1436aff938][FATAL] Undefined index: module
Sat Jun 20 20:00:21 2020 [3330][6f3bea8d-e386-44f3-4de5-5b1436aff938][FATAL] Invalid or missing SubPanelDefinition property: subpanel_name
Sat Jun 20 20:00:21 2020 [3330][6f3bea8d-e386-44f3-4de5-5b1436aff938][FATAL] Failed to load original or custom subpanel data for eapm in
Sun Jun 21 05:03:17 2020 [26891][3b70c22a-1edf-e95a-b4ef-5b7ca90e9b81][FATAL] Exception handling in /home/admin/public_html/crmc.louisfinancial.com/include/MVC/Controller/SugarController.php:400
Sun Jun 21 05:03:17 2020 [26891][3b70c22a-1edf-e95a-b4ef-5b7ca90e9b81][FATAL] Exception in Controller: Error retrieving record. This record may be deleted or you may not be authorized to view it.

4

No email_folders TABLE in DB rather there is ‘folders’ TABLE

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