I can’t seem to get emailing working as I want. We have a scenario where we need to send from multiple email addresses. Ideally an email address would be assigned to a group and an account also assigned to a group. When sending an email to an account/contact it would pickup the the sender email details from the group assigned to the account.
I have setup a 2 outbound email accounts and also used the same credentials for 2 inbound accounts. When I compose an email the ‘From’ dropdown lists the Inbound email accounts (I had to add these in my User>Email Settings). How do I reference the Outbound email accounts outside campaigns? Do I even need to use Outbound email accounts (other than if using Campaigns) if sending emails uses the inbound email accounts? Can I setup emailing so that the ‘From’ dropdown only shows an Inbound email account based on the group the account/contact is assigned to?
If I wanted to use campaigns would I setup a campaign for each outgoing email account and assign accounts to them? Is there a way to auto assign a campaign based on the group assigned?
Sorry for so many questions but I’m a bit confused about how the emailing works and the documentation doesn’t really it explain it well, for me anyway!