Email to Case - Getting Email from DEfault System Email

Hello i have set up the Email to Case is working perfectly.

SuiteCRM creates a new case each time an email is received to the support@email.
But at the same time, i get a replay email from SuiteCRM from the System Default Email (crm@email) with the email sent by the client

========== Please reply above this line ==========

Hi John Done,

We’ve received your case TEST (# 23) on 2020-10-06 20:19:02

Status New
Reference 23
Description Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum

Is there a way to stop those email from the default System Email but send that type of response from the Support Email that is


I’d recommend having a look at the Admin->AOP Settings panel

In here, you can set various templates for auto-responses at various stages of a Case
So, you may wish to change these, to see if you can get the desired result

Additionally, you are able to select a template for the "Auto-Reply" in the Inbound mail account (Found in Admin->Inbound Mail Accounts->Group Mail Accounts)


If you have a template set here, it may be why you are receiving a mail from the system, each time a case is submitted.

In terms of sending from another Mail address, you are able to set the “From address” value in the Inbound Mail Account also:

Do any of the above items look like what you'd like to achieve?