Email templates too wide for Gmail recipients


Anyone else discovered that email default templates are slightly too wide for Gmail recipients? They render fine on my account and on the apps on my phone.

Manual edit of the template to reduce the width, I’m guessing?

OK, lessons learned. First place to look when emails break is where the user is pasting the content in from. In this case it was Word documents.

I have no clue which version and it doesn’t matter because I know that all versions of Word uses allsorts of hidden formatting, so copying the template content back out of the template and pasting it into a new row within the template removed it. I then just deleted the ‘Word’ row and carried on.

I have advised our users to create the copy in a text editor and paste it in from there instead.