Email Template Variables from Case Updates Module only Return 1 Word


I have created an email template. It will show variables from case updates module, e.g. $aop_case_updates_assigned_user_name and $aop_case_updates_name. But, when I received the email, it just shows 1 word only.

For example:

  1. in database, $aop_case_updates_assigned_user_name = “Customer Service Officer One”. In the email, it just shows “Customer”
  2. in database, $aop_case_updates_name = “Testing case updates in this textbox”. In the email, it just shows “Testing”

How to solve this issue? Do you have any suggestion to fix this problem?

Thanks in advance.

What is your version of SuiteCRM please?

SuiteCRM Version 7.8.5
Sugar Version 6.5.24 (Build 509)

Can you upgrade to 7.8.20? This is very likely already fixed in the newer versions…

If not, you can search GitHub for any fixes to this in the latest releases. Or you can try clean installs of the newer versions just to test if the bug is solved there.