Email form is not loading correctly

đź’¬ General Discussion
1

I have a fairly new install of suitecrm, just installed it last week. My email form was working great then all of a sudden it went crazy. It’s not loading the to email or the body is over extended and the templates won’t load. When I click on the trashcan it sends me to another screen that’s missing the CSS. I’m on Version 7.11.15
I’ve tried almost all of the repairs too. That fixed it once, but then it came back and hasn’t resolved.

Tue Jul 7 00:08:15 2020 [32208][1][ERROR] EmailController::action_getFromFields() is Panicking: Reply-To address is not filled.
Tue Jul 7 00:08:15 2020 [32208][1][ERROR] Signature html not found!
Tue Jul 7 00:08:15 2020 [32208][1][ERROR] Signature plain text not found!

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2

Hi @gypsydogg,

Welcome to the community! :tada:

Give your permissions and groups another run, then afterwords go to your group inbound and press on the tickbox “Allow users send as themselfs” and that should show the from etc so long as your account has and email tied to it.

3

“Give your permissions and groups another run” could you please explain what you mean by this?

4

On linux setting your permission like the following;

  sudo chown -R www-data:www-data .
  sudo chmod -R 755 .
  sudo chmod -R 775 cache custom modules themes data upload
  sudo chmod 775 config_override.php 2>/dev/null

For more info check out the install guide again.

5

Thanks for that, but that did not do anything. As I said, it was working fine then one morning it stopped. I did a quick repair which fixed it once, but now it’s broken again and I cannot fix it. Very odd

6

Run the following for me;

  1. Rebuild JS Grouping Files
  2. Rebuild Minified JS Files
  3. On the shown above view press F12 and right-click on the reload icon, pressing Empty cache and Hard reload

Let us know your status afterwords.

7

Thanks, I Performed what you said, and still nothing has changed. I did notice something very strange last night. I had almost 30,000 blank outbound email accounts set up. Keep in mind my installation is only a week old and only has about 3,000 prospects in it. I have since deleted all of the outgoing email accounts and reconfigured my outgoing email, but I’m wondering if the issues are related.

8

I’ve heard of that one but we’ve not been able to consistently replicate it yet. I don’t think it’s related but don’t want to rule it out

9

Can I confirm you have made no code modifications to your CRM and that you are using an up-to-date php version? Also are you using Apache or nginx, etc

10

I have not made any code changes…Apache

11

Is the quick rebuild basically like re-install?

12

I think this was caused by display error = On

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13

Resolved after disabling?

14

Yes, that seemed to have resolved the issue.

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