Email Error: Requested From address mismatch

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1

Hi,
I can’t send an email. I am getting the message: Error Sending Email. Please contact your administrator for assistance.

Screenshot 2021-03-29 at 15.02.29
Screenshot 2021-03-29 at 15.02.29883×236 15.5 KB

Important information:

  • SuiteCRM version: 7.11.18
  • Send Test Email works perfectly
  • We are using as SMTP Server: smtp.office365.com
  • We checked the log and saw this message:
    [57][1][SECURITY] Email Error: Requested From address mismatch “John Doe” / “info@company.de”
    [57][1][SECURITY] User Administrator attempted to send an email using incorrect email account settings in which they do not have access to.

Any help will be really appreciated.

Thanks.

2

Hey,

Are you still having this issue?

What Email account are you trying to send from, by chance?

Is it the User’s own Outbound Account, or another? (ie, Another user or the System outbound)


It might be worth enabling these two options in the Admin->Email Settings panel:
image


If this doesn’t resolve your issue, it may be worth ensuring that the “From Address” matches the Address of the Sender

I believe that some Email providers won’t allow you to send if the “From Address” does not match the actual address that is sending the email

So it would be good to rule this out.