Email configuration on suitecrm ondemand

Hi ,
i have google business email that i am trying to confgure with suitecrm ondemand, it does not seem to work i get the following error:

any ideas ?


As Support is included in the SuiteCRM On Demand Subscription, So we have logged a case for you.

We are currently investigating and will update/progress this issue via the Case.

You should receive an Email detailing that the Case was created.

Please let us know if you have not received this.