Email Campaign

đź’¬ General Discussion
1

Please help!!! Why is this so difficult. I set up a campaign with a target list of 1467 records. It shows in the email queue: NOTHING HAPPENS – ALL I WANT TO DO IS TO SET UP THE CAMPAIGN PRESS A BUTTON AND SEND!!! CAN THIS BE FIXED OR DO I HAVE TO JACK WITH EXPORTING RECORDS AND USING MAILCHIMP???

I SEE ALL OVER THE INTERNET THAT THIS HAS BEEN A PROBLEM 6.5, SHOULD I CONCLUDE THAT THE “CAMPAIGN” MODULE IS JUST FLAT ASS BROKE.

2

I’m fine with helping you after you cool down and start typing in sentence case :slight_smile:

I’m also fine with you using Mailchimp…

3

Sorry, can you help, that would be great?

4

Sure, tell me a few more things about your system, mainly:

  1. Your SuiteCRM version?

  2. Is this a new installation, your first campaign, or was it working before and now it broke? How?

  3. what kinds of email accounts are you using, and how did you set them up in SuiteCRM?

  4. I gather from your description, that you hit “send”, no error shows, but then Email is stuck in the queue. If that is not the case, please explain better and include error messages

  5. Did you set up your Schedulers (cron jobs)? That would be a simple explanation for the problems: the “Run Nightly Mass Email Campaigns” job needs to be running without errors.

  6. You might find valuable clues in your logs.

5

Version 7.8.2
Sugar Version 6.5.24 (Build 509)

No, the second campaign, I did one several months ago. I had some problems and finally kept going to the email queue trying manually to send the mail.

I am using SES mail on Amazon Web Services. I set up the SuiteCRM to use that service and just tested it again yesterday.

No error messages.

“Run Nightly Email Campaigns” running

6

  1. If the job runs, but fails to send, you will surely see messages in suitecrm.log. Trying to send manually from Admin / Email queue is a good way to pinpoint the exact moment in time when the relevant code is running, so you can focus on the right messages in the logs.

  2. I wonder if you could be having timezone troubles, and so the campaign send time isn’t working.

  • What is your timezone?

  • Do the times in Admin / Schedulers look right to you? Or are they off by a few hours? (for example, a job that runs every hour, did it run in a time that makes sense in your timezone?

  • Did you set up date.timezone in both your php.ini’s? There’s one for the web server, and sometimes a different one for the CLI (command line), which affects the Schedulers.

7

that what I just did and it ran came up with Error 405

8

?